Loading...

{How to} Option sets for field mapping in integrated search in Dynamics 365 Customer Service

{How to} Option sets for field mapping in integrated search in Dynamics 365 Customer Service
Hello Everyone,





Today i am going to share my thoughts on the new feature of option sets for field mapping in integrated search in Dynamics 365 Customer Service.







Let's get's started.



Let me provide you with some information about option sets for field mapping in integrated search within Dynamics 365 Customer Service.




As part of adding an integrated search provider in Customer Service, you can configure a knowledge article schema through field mapping.


This allows you to map a knowledge article received from the search provider(the source property) to an attribute of the knowledge article entity (the target), based on an operation type, In addition to the out-of-the-box target fields, you can also add custom target fields for mapping, such as multi-select or single select option sets.







This feature enhances extensibility for migration and allows you to define custom target fields for mapping.



That's it for today.


I hope this helps.
Malla Reddy Gurram(@UK365GUY)
#365blogpostsin365days


Published on:

Learn more
MICROSOFT DYNAMICS CRM /365  BLOG
MICROSOFT DYNAMICS CRM /365 BLOG

This blog is all about MS DYNAMICS CRM DEVELOPMENT, C# .NET,SQL SERVER

Share post:

Related posts

Dynamics 365 Customer Service – Update to msdyn_AppProfileManagerAnchor package

We have scheduled an update to the msdyn_AppProfileManagerAnchor package in your Dynamics 365 Customer Service environment to address an issue...

1 month ago

We need to talk about... Dynamics 365 Release Wave 1 2025... Dynamics 365 Customer Service

Next, in my this current blog series, I am discussing the updates we can expect to see for Sales, Customer Insights Journeys, Customer...

1 month ago

Configuration of Copilot timeline highlights in Dynamics 365 Customer Service

Dynamics 365 empowers organizations to provide exceptional customer experiences. One of its key features…

1 month ago

How to Configure Dynamics 365 Customer Service Copilot: Ask Question

In today’s competitive business landscape, delivering exceptional customer service isn’t just a differentiator—it’s a…

2 months ago

Configure Case Handling Time widget for the Case form – Dynamics 365 Customer Service

The Case Handling Time widget (preview) can be added to the Case Form, giving a focused way to track case resolution efficiency. By using this...

2 months ago

Enhance Efficiency with the New Queue Items Control in Dynamics 365 Customer Service

The Queue Items control is another addition to the new PCF controls available for Customer Service. This feature allows users to see related q...

5 months ago

Dynamics 365 Customer Service – Use proactive prompts and insights generated by Copilot

Dynamics 365 Customer Service users can now benefit from the use of proactive prompts and insights generated by Copilot, a feature that enable...

5 months ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy