Loading...

{How to} Option sets for field mapping in integrated search in Dynamics 365 Customer Service

{How to} Option sets for field mapping in integrated search in Dynamics 365 Customer Service
Hello Everyone,





Today i am going to share my thoughts on the new feature of option sets for field mapping in integrated search in Dynamics 365 Customer Service.







Let's get's started.



Let me provide you with some information about option sets for field mapping in integrated search within Dynamics 365 Customer Service.




As part of adding an integrated search provider in Customer Service, you can configure a knowledge article schema through field mapping.


This allows you to map a knowledge article received from the search provider(the source property) to an attribute of the knowledge article entity (the target), based on an operation type, In addition to the out-of-the-box target fields, you can also add custom target fields for mapping, such as multi-select or single select option sets.







This feature enhances extensibility for migration and allows you to define custom target fields for mapping.



That's it for today.


I hope this helps.
Malla Reddy Gurram(@UK365GUY)
#365blogpostsin365days


Published on:

Learn more
MICROSOFT DYNAMICS CRM /365  BLOG
MICROSOFT DYNAMICS CRM /365 BLOG

This blog is all about MS DYNAMICS CRM DEVELOPMENT, C# .NET,SQL SERVER

Share post:

Related posts

Dynamics 365 Customer Service – Modify and override submitted evaluations

We are announcing the ability to modify and override submitted evaluations in Dynamics 365 Customer Service. This feature has reached general ...

7 days ago

Dynamics 365 Customer Service – Policy strictness control for governance rules

We are announcing the ability to tune policy strictness, controlling how aggressive violations are flagged in outbound emails to balance compl...

22 days ago

Dynamics 365 Customer Service – Apply governance policies to email attachments

We are announcing the ability to apply governance policies to email attachments in Dynamics 365 Customer Service. This feature will reach gene...

25 days ago

Dynamics 365 Customer Service – Enable question-level weighting for quality evaluation scoring

We are announcing the ability to enable question-level weighting for quality evaluation scoring in Dynamics 365 Customer Service. This feature...

26 days ago

We need to talk about... Dynamics 365 Customer Service... Release Wave 1 for 2026

Today in my series on the changes we can expect to see as part of Release Wave 1 for 2026, Dynamics 365 Customer Service is next. I will take ...

28 days ago

Dynamics 365 Customer Service – Group Workforce Engagement Artifacts with Planning Groups

We are announcing the ability to group workforce engagement artifacts with Planning Groups in Dynamics 365 Customer Service. This feature will...

28 days ago

Dynamics 365 Customer Service – Group Workforce Engagement Artifacts with Planning Groups

We are announcing the ability to group workforce engagement artifacts with Planning Groups in Dynamics 365 Customer Service. This feature will...

28 days ago

Dynamics 365 Customer Service- Auto regenerate evaluation summary based on final outcomes

We are announcing the ability to auto regenerate evaluation summaries based on final outcomes in Dynamics 365 Customer Service. This feature w...

28 days ago

Dynamics 365 Customer Service – Enforce governance policy

We are announcing the ability to enforce governance policy in Dynamics 365 Customer Service. This feature will reach general availability on J...

1 month ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy