Dynamics 365 Customer Service (Overview)
Published Sunday, October 16, 2022
Dynamics 365 Customer Service provides functionality around Cases e.g., entitlements, SLAs, queues, knowledge base, and customer satisfaction(survey or voice of customer). It provides traditional case management functionality. When paired with other Dynamics 365 Service application, it provides a foundation to build a complete omni-channel solution for your customers. D365 customer service is an app that […]
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