Loading...

Dynamics 365 Customer Service (Overview)

Dynamics 365 Customer Service (Overview)
Dynamics 365 Customer Service provides functionality around Cases e.g., entitlements, SLAs, queues, knowledge base, and customer satisfaction(survey or voice of customer). It provides traditional case management functionality. When paired with other Dynamics 365 Service application, it provides a foundation to build a complete omni-channel solution for your customers. D365 customer service is an app that […]

Published on:

Learn more
Invent CRM
Invent CRM

Surya's MS CRM Blog

Share post:

Related posts

Dynamics 365 Customer Service – Use Copilot to generate contextual partial email content

We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enab...

4 days ago

Dynamics 365 Customer Service – Information regarding the end of support for legacy Conversation Topics

Starting July 31, 2025, the legacy version of Case and Conversation Topics features in Dynamics 365 Customer Service and Dynamics 365 Contact ...

15 days ago

Email editor template changes in Dynamics 365 Customer Service

We are introducing an important update to streamline and modernize how email templates are created and edited. As of May 23, 2025, we are depr...

23 days ago

Debunking: Dynamics CRM Destination – How Text Lookup Works

When we want to push data to Dataverse/Dynamics CRM using SSIS – KingswaySoft, usually there are relationships (lookup) that we need to ...

26 days ago

Understanding Activity Party Types in Dynamics 365 CE

Dynamics 365 Customer Engagement features 11 unique activity party types, identified by specific integer values in the ActivityParty.Participa...

27 days ago

Debunking: KingswaySoft Dynamics CRM Source- Output Timezone

Hi! I’m back after so a long hiatus (probably I’ll write the reason for this later 🤣). As [lazy] Developers, we’re most lik...

1 month ago

How to configure donotreply email using Shared mailboxes in Dynamics 365 CE?

This article explains how to create and configure a Shared Mailbox in Microsoft 365 for sending emails to users in Dynamics 365 CE. It details...

1 month ago

Dynamics 365 Customer Service – Customize formatting and headers for Case and Custom Record Summaries

We are announcing the ability to customize the formatting and headers of Case and Custom Record Summaries. This will help structure and presen...

1 month ago

Dynamics 365 Customer Service – Use shift bookings to assign conversations

We are announcing the Shift based routing feature in Dynamics 365 Customer Service. This feature enables unified routing to ensure that tasks,...

1 month ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy