Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
In Microsoft Dataverse, formula columns let you create real-time, calculated values without writing server-side code. They use Power Fx—the sa...
In modern contact centers, operational efficiency hinges on how quickly service representatives can transition between customer...
Are you using Dynamics 365 CRM for your marketing activities—or working with its Customer Insights – Journeys module? Then you’ve likely exper...
Hi, Readers.The public preview for Dynamics 365 Business Central 2024 release wave 2 (BC25) is available. Learn more: Link. I will contin...
In this post, readers can expect a comprehensive overview of third-party form builder applications that integrate seamlessly with Microsoft Dy...
Revolutionizing Self-Service with Dynamics 365 Portal: Benefits and Best Practices Maulik Shah Tue, 05/02/2023 - 08:01 Body ...
This post explores the functionality of Customer Service workspace to dynamically open agent scripts based on specific criteria using the Expr...
Discover how to effortlessly clone multiple copies of your Microsoft Dynamics 365 CRM records with just one click and learn about more excitin...
Until now to gain a one of the Dynamics 365 functional consultant associate certifications: Dynamics 365 Sales Functional Consultant Associate...
Dynamics 365 Customer Insights unification single dataset Marion Vertessen Tue, 07/12/2022 - 09:24 Body Dynamics 365 Cus...
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