Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Hello Everyone,Today I am going to share my thoughts on generating leads that is linked with an existing contact in Dynamics 365 Customer Insi...
Hello Everyone,Today I am going to share my thoughts on maximizing the event capacity with waitlist registration in Dynamics 365 Customer Insi...
Hello Everyone,Today I am going to share my thoughts on creating an event portal on your own website in Dynamics 365 Customer Insights.Let's g...
Hello Everyone,Today i am going to share guidelines on becoming Microsoft Certified Trainer on Microsoft Dynamics 365 Customer Engagement or P...
Introduction Recent statistics reveal that 86% of buyers are willing to pay more for excellent customer service, yet only 1%… The post H...
Earlier this month I posted an article on how you can extend the Copilot that sits inside of Dynamics 365 Customer Service by using Prompt Plu...
In this post, the author shares insights on how Dynamics 365 Omnichannel can improve productivity by converting voicemails to cases. The featu...
The field service mobile app has undergone a significant upgrade, with an enhanced user experience feature that delivers a fresh look. The new...
With the preview of Copilot in Dynamics 365 Customer Service, it's easy to bring next-generation AI to your customer support organization. The...
Technicians often work in areas where access to their systems is limited. Having the ability to work offline in Dynamics 365 Field Service is ...
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