Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing new timeout rules logic for Representative Non-Response Time and open state conversations in Dynamics 365 Customer Service. ...
In Dynamics 365 Sales, Opportunity Close represents the final stage in the sales cycle where a salesperson records the outcome of an opportuni...
Sales Intelligence in Dynamics 365 Sales helps sales teams work smarter by using AI-driven insights, data enrichment, and predictive guidance....
A sales pipeline is a visual representation of the stages a potential customer goes through from the first point of contact to closing a deal....
When working with historical or test data in Dynamics 365 Field Service, we often come across the need to clean up old Work Orders and their r...
Hello Everyone,Today I am going to share my thoughts on the accelerate journey creation using journey templates on Dynamics 365 Customer Insig...
Microsoft has announced a new policy for receiving email service notifications to expand access and help manage recipients in organizations. P...
Microsoft Dynamics 365 Field Service customers can use Connected Field Service to seamlessly connect their IoT devices to diagnose problems. T...
The Power Platform has now rolled out to public preview the inclusion of two new telemetry data streams that integrate with Azure Application ...
This video tutorial provides a comprehensive guide for those interested in event planning using Dynamics 365 Marketing. The tutorial covers ev...
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