Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
In Dynamics 365 Sales, lead and opportunity status reasons provide clarity on why a record was closed in a particular way, helping organi...
In Microsoft Dataverse, a table is the fundamental building block used to store and manage data, similar to a database table. Each table consi...
Do your customers expect instant replies on WhatsApp? They probably do! and missing that window can mean losing a lead or frustrating a loyal ...
A sales pipeline is a visual representation of the stages a potential customer goes through from the first point of contact to closing a deal....
Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we create an IVR using Copilot Studio. It is possible to...
The world is getting noisier, which makes it harder to earn customer attention. We’ve previously described the importance of hyper-personaliza...
Looking for a fun and visual way to dive into Dynamics CRM data? Look no further than MappyField 365! This tool allows you to visualize custom...
The preview of Field Service Copilot has been recently announced by Microsoft, and this post delves into what it is and how it works. Field Se...
In today's tutorial, we'll explore the process of enabling the Plugin Trace Log in MS Dynamics 365 CRM. MS Dynamics 365 CRM is a versatile too...
Microsoft Dynamics 365 Customer Engagement and SharePoint are two powerful tools that when used together can provide organizations with additi...
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