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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Microsoft Copilot for Service | Transform service

Check out this video to learn about Microsoft Copilot for Service, a cutting-edge technology that is revolutionizing the world of customer ser...

5 months ago

Get started with Dynamics 365 Field Service

7 months ago

Monitor Copilot responses in Dynamics 365 Customer Service

You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions,...

7 months ago

Transformative Capabilities and Benefits of Microsoft Dynamics 365 for Sales

Why stick to the old script when you can rewrite the rules of sales strategy for unprecedented success with Dynamics 365 for Sales? The worl...

9 months ago

Microsoft Copilot for Sales & Copilot for Service now generally available

Launched in previews in 2023, both versions of Microsoft Copilot, covering Sales and Customer Service have now reached general release status....

9 months ago

You need a customer service portal?

You need a customer service portal? Think again! Simply enabling customers to generate support tickets isn’t the game-changer you might ...

1 year ago

How to- Enable Microsoft Team chats in Dynamics 365 Apps

Enabling Microsoft Team chats inside Dynamics 365 allows the agents/sellers to start a new chat from a record or connect an existing chat to a...

1 year ago

Delete internal emails from Dynamics 365 or Dataverse

How to delete internal emails from Dataverse or Dynamics 365 to keep private things private, without loosing visibility of important customer...

1 year ago

Personalize your customer lifetime value predictions with customer profile attributes

When you're crafting marketing and sales strategies, personalizing your marketing campaigns, journeys, and content to your customer segments i...

2 years ago

Creating a Maintenance Bot for Dynamics 365 Asset Management Using Power Virtual Agents

Looking to streamline maintenance in Dynamics 365 Asset Management? Look no further than Power Virtual Agents. In this quick video tutorial, y...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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