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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

2024 Wave 2: Copilot for Service

Welcome to the fourth article of my series on the 2024 Wave 2 release! In the past few weeks I have published 3 articles in this series about ...

3 months ago

Microsoft 365 admin center: Self-service purchase notifications

Starting from July 2024, Microsoft 365 admins will be notified of self-service purchases made by users, through the Microsoft 365 admin center...

4 months ago

Dynamics 365 Finance and Operations Index

Dynamics 365 Finance and Operations Index provides a concise overview of the structure and contents of a the blog. It serves as a helpful for ...

1 year ago

Elevating Customer Returns receiving experience with Dynamics 365 SCM Warehouse Management

In the relentless pursuit of customer-centric excellence, optimizing our return process emerges as a pivotal strategy for both customer satisf...

7 months ago

#BetterTogether – Microsoft Dynamics 365 CRM & Business Process Playbook for Improved Customer Engagement!

Stellar Solutions is a Fintech company based in San Francisco that aims to create a common financial platform using blockchain technology. The...

1 year ago

2023 release wave 1 - My picks

Microsoft recently announced the 2023 release wave 1 for Dynamics 365 and Power Platform, which includes several new features. Some of these f...

1 year ago

Building scalable sales processes with automated playbooks in Microsoft Dynamics 365 CRM!

If you're looking to scale your sales processes and take your business to the next level, automated playbooks in Microsoft Dynamics 365 CRM mi...

1 year ago

Dynamics 365 Sales Forecasting with AI with AJ Ezzour

In this podcast episode, you'll be introduced to AJ Ezzour, a product manager in Dynamics 365 sales, and learn about AI-powered forecasting in...

2 years ago

The ‘Mysterious’ Customer Journey Entity In Dynamics 365 Marketing

In today’s blog I am going to be talking about ‘Customer Journey’ entity in dynamics 365 for marketing app or to be specific...

4 years ago

Gain insights of your business health with SaaS metrics in Microsoft Dynamics 365 CRM

The key to improving any business is to measure its performance, and this holds especially true for small, medium, and large enterprises invol...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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