Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Working with massive datasets in Microsoft Dynamics 365 Customer Insights-Data can be challenging. If you’re dealing with millions of records ...
Hello Everyone,Today I am going to share my thoughts on creating an event portal on your own website in Dynamics 365 Customer Insights.Let's g...
The world is getting noisier, which makes it harder to earn customer attention. We’ve previously described the importance of hyper-personaliza...
Microsoft's Omnichannel for Customer Service just got even more user-friendly. With the latest update, agents can now test their speaker and m...
Omnichannel for Customer Service is part of the Microsoft Digital Contact Center Platform, a comprehensive solution for contact centers. This ...
If you're using Microsoft Dynamics CRM to manage customer interactions, this tutorial will guide you through the process of configuring and se...
Looking for a fun and visual way to dive into Dynamics CRM data? Look no further than MappyField 365! This tool allows you to visualize custom...
Ce guide vous apprend comment augmenter l'engagement de vos clients en utilisant les QR codes pour Dynamics 365 for marketing RTM. Dynamics 36...
When we configure the Voice demo, we can see 2 workstreams and queues created for Voicemail one for individuals other for voicemail of type gr...
If you're curious about Microsoft Dynamics 365 and the career opportunities it presents, you'll want to tune in to Tech Talk #2 with Satyam Pr...
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