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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

{How to} Connect Copilot Studio Voice IVR from Dynamics 365 Omnichannel

Hello Everyone,Today I am going to share my thoughts on the Copilot Studio Voice IVR connect to Dynamics 365 Omnichannel.Let's get's started.S...

6 months ago

Create a service principal with Power Platform CLI

Create a service principal with Power Platform CLI Stephane Pelhatre Thu, 03/28/2024 - 14:46 Body Create a service princ...

10 months ago

Introducing Tracked components for Dynamics 365 Supply Chain Management

Tracked Components is the latest feature in the Dynamics 365 Supply Chain Management's manufacturing capabilities, which was released in versi...

9 months ago

Understanding Privilege Check and Shared Access in Dataverse / Dynamics 365

If you're struggling to understand privilege check and shared access in Dataverse/Dynamics 365, this blog post has got you covered. Using a si...

9 months ago

You need a customer service portal?

You need a customer service portal? Think again! Simply enabling customers to generate support tickets isn’t the game-changer you might ...

1 year ago

Microsoft Dynamics 365 Field Service: A perfect handout for Resource Scheduling Management

Bienvenido de nuevo or Welcome Back! To what you ask? Well, over the past couple of weeks, we have been indulging in a fun series that ...

1 year ago

2023 release wave 1 - My picks

Microsoft recently announced the 2023 release wave 1 for Dynamics 365 and Power Platform, which includes several new features. Some of these f...

1 year ago

Strengthen Customer Lifecycle using Maps within Microsoft Dynamics 365 CRM

“Be attentive coz one cannot predict the changing course of a tide”- Anonymous Have you ever tried watching a pot of milk being boiled over a ...

2 years ago

Dynamics 365 Marketing from 1 of the 2 leading gurus with Megan Walker

In this video, you'll get to hear from one of the leading experts in Dynamics 365 Marketing, Megan Walker. The show notes can be found at the ...

2 years ago

Azure Service Bus Integration with Dynamics 365

Azure Service Bus is a fully managed enterprise message broker with message queues and publish-subscribe topics (in a namespace). Service Bus ...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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