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The end of Power Pages? (As we know it?)
Every week new features and techniques are dropping not only from Microsoft but other vendors. One of the latest movements is getting agents t...
Dynamics 365 Customer Service – Record and review full‑screen representative activity
We are announcing the ability to record and review full-screen representative activity in Dynamics 365 Customer Service. This feature will rea...
Power Pages: Build Power Pages sites faster with AI coding tools
Pro-developers can now accelerate Power Pages site development by leveraging AI that truly understands the platform. Unlike generic generative...
Dynamics 365 Customer Service: Simulate AI field prediction with Case Management Agent
Simulation enables administrators to assess how the Case Management Agent performs field prediction, evaluate the quality of those predictions...
Dynamics 365 Customer Service – Support multilingual evaluation criteria
We are announcing the ability to define evaluation criteria in a selected language and receive evaluation results in that same language in Dyn...
Supported Chart Types in Power Pages
In Power Pages, you can display Model-Driven App charts, but only a limited set of chart types are fully supported. Even though charts are con...
Dynamics 365 Customer Service – Quality Evaluation Agent for Bulk Case Evaluation
We are announcing the ability to use Quality Evaluation Agent (QEA) for Bulk Case Evaluation in Dynamics 365 Customer Service. This feature wi...
Power Pages: Cache Conquered!
A very common question that comes up while configuring Power Pages is how to get around cache issues. Using Power Pages Server logic, there is...
Best Practices: Canvas Apps & Power Pages Integration
Golden Rule:Canvas Apps are NOT designed for external users. Power Pages is.Most best practices focus on when to avoid integration and how to ...
Integrating Canvas Apps into Power Pages
Step-by-Step Guide & Limitations Overview Power Pages and Canvas Apps solve different problems: However, in some scenarios, you may want t...