You need a customer service portal?
Published on:
Learn moreRelated posts
Implementing Role-Based UI Control in Power Pages Without Code Behind
In most Power Pages projects, we need to control what users see based on their role — for example: Traditionally, this might require JavaScrip...
Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence
We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of servic...
Dynamics 365 Customer Service – Intent-based suggestions has been disabled
Due to reports of unintended token consumption in the Copilot Service workspace app, we have modified the default state of intent-based to be ...
How to Create an AI Agent from a Form in Microsoft Power Pages using Copilot Studio
Introduction to AI Agents in Power Pages Microsoft Power Pages has introduced a powerful capability that allows creators to build AI-driven ag...
Use custom productivity tools in Dynamics 365 Customer Service
As customer service teams strive to deliver faster, more personalized support, the need for tailored productivity enhancements has never been ...
Power Pages Solution Architecture Patterns: When to Use Liquid vs. JavaScript vs. Power Automate
In Power Pages, you can implement logic in multiple layers — Liquid (server-side), JavaScript (client-side), or Power Automate (external workf...
Enhancing Data Presentation with Conditional Formatting in Power Pages
You can enhance Microsoft Power Pages list views using conditional formatting with JavaScript. This approach lets you visually highlight recor...
Building a Client-Side Caching Layer in Power Pages to Boost Performance
Why Client-Side Caching? Power Pages often fetch data from Dataverse using Liquid, Web API, or Power Automate. But repeated calls can slow dow...
Dynamics 365 Customer Service – Connect AI agents using Model Context Protocol server – updated date
We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature...
Dynamics 365 Customer Insights – Journeys – Create event portals with event registration details using Power Pages
We are announcing the ability to create event portals with event and registration details using Power Pages in Dynamics 365 Customer Insights ...