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Agentic AI in Dynamics 365 Customer Service: From Reactive Support to Proactive Service
Customer Service doesn’t always get the spotlight during a Dynamics 365 release—but in the 2026 Release Wave 1, it should. While Sales feature...
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Dynamics 365 Customer Service – Protect sensitive information in emails with data sensitivity labels
We are announcing the ability to protect sensitive information in emails with data sensitivity labels in Dynamics 365 Customer Service. This f...
Dynamics 365 Customer Service – Case sentiment insights
We are announcing a new feature for Dynamics 365 Customer Service known as Case Sentiment Insights. This feature is designed to give agents an...
Dynamics 365 Customer Service – Simulate case‑resolution flows before production
We are announcing the ability to simulate case‑resolution flows before production in Dynamics 365 Customer Service. This feature will reach ge...
Dynamics 365 Customer Service – Unify next‑step suggestions across Microsoft AI and custom agents
We are announcing the ability to surface recommended next steps for agents in Dynamics 365 Customer Service. This feature will reach general a...
Dynamics 365 Customer Service – Enhance timeline with AI-driven filtering and attribution
We are announcing the ability to enhance the timeline with AI-driven filtering and attribution in Dynamics 365 Customer Service. This feature ...
Power Pages – Control Power Pages components using client APIs
We are introducing the ability to control Power Pages components using client APIs in Power Pages. This feature will reach general availabilit...
Power Pages – Enable secure server-side logic in Power Pages
We are announcing the ability to enable secure server-side logic in Power Pages. This feature will reach general availability on April 30, 202...
Create an AI-Generated Color Theme in Power Pages Using Copilot
Gone are the days of manually picking hex codes and tweaking CSS variables for hours. Microsoft’s Copilot in Power Pages now lets you de...