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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Elevating experiences with AI, from productivity to personalization

In this blog post, we’re going to focus on the third item: elevating customer and employee experiences by showing how AI-enabled CRM platforms...

5 months ago

Discover the power of Copilot in Dynamics 365 Project Operations for faster time entry

For service-centric organizations, Dynamics 365 Project Operations, enriched with Copilot capabilities, is the key to managing the entire life...

7 months ago

{How to} New feature mprove usability and performance of the schedule board on Dynamics 365 Field Service

Hello Everyone,Today I am going to share my thoughts on improving usability and performance of the schedule board.Let's get's started.With thi...

8 months ago

{How to} Make connection to Dynamics 365 Customer Voice App and give access to users from maker portal

Hello Everyone,Today I am going to show how to make connection to the customer voice app and give permission to use the Dynamics 365 Cus...

8 months ago

What is WhatsApp Business API – 2024 Guide to Integrate with Microsoft Dynamics 365 CRM!

Are you curious about the WhatsApp Business API? Look no further than this informative guide that provides the essential walkthrough needed to...

9 months ago

Resources Available to Train and Continuously Support Your Dynamics 365 CE (CRM) Users

Ensuring success in your Microsoft Dynamics 365 CRM implementation calls for effective support and continuous user training. Neglecting these ...

1 year ago

Things CFOs Should Consider Before Approving Budget for Dynamics 365 Customer Engagement Project

As a CFO, you have a crucial role in evaluating and approving a budget for business projects. When considering a… The post Things CFOs S...

2 years ago

Field Asset Management Part 4 Planning Item Requirements

This is the fourth video in a series of seven that demonstrates the seamless integration between Dynamics 365 Asset Management, Project Accoun...

2 years ago

Creating a Maintenance Bot for Dynamics 365 Asset Management Using Power Virtual Agents

Looking to streamline maintenance in Dynamics 365 Asset Management? Look no further than Power Virtual Agents. In this quick video tutorial, y...

2 years ago

When a new record is created in Dynamics 365 CRM, send an SMS

This tutorial explores how to set up a Power Automate flow that sends an SMS every time a new record is created in Dynamics 365 CRM. By trigge...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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