Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
In Dynamics 365, Profiles and Measurements play a crucial role in understanding and analyzing customer data and business performance. A Profil...
We are announcing new timeout rules logic for Representative Non-Response Time and open state conversations in Dynamics 365 Customer Service. ...
Sales Intelligence in Dynamics 365 Sales helps sales teams work smarter by using AI-driven insights, data enrichment, and predictive guidance....
What are Forecast Templates in Dynamics 365?Forecast templates are predefined structures that help organizations quickly create forecasts with...
From August 1st, 2025, four Dynamics 365 Omnichannel SKUs will be removed from sale, with future equivalent purchases made as part of Contact ...
When working with historical or test data in Dynamics 365 Field Service, we often come across the need to clean up old Work Orders and their r...
Hello Everyone,Today I am going to share my thoughts on the accelerate journey creation using journey templates on Dynamics 365 Customer Insig...
Microsoft Dynamics 365 Field Service customers can use Connected Field Service to seamlessly connect their IoT devices to diagnose problems. T...
Microsoft's Omnichannel for Customer Service just got even more user-friendly. With the latest update, agents can now test their speaker and m...
Introduction Field service management is a domain brimming with challenges. The complexity of managing multiple tasks, coordinating schedules,...
Azure
Dynamics 365
Dynamics 365 Business Central
Dynamics 365 Customer Engagement
Dynamics 365 Customer Service
Dynamics 365 Field Service
Dynamics 365 Finance & Operations
Dynamics 365 Marketing
Dynamics 365 Project Service Automation
Dynamics 365 Sales
Microsoft 365
Microsoft 365
Microsoft 365 Graph
Microsoft 365 Sharepoint
Microsoft 365 Teams
Microsoft Copilot
Power Platform
AI Builder
Canvas Apps
Power Apps
Power Automate
Power BI
Power Fx
Power Pages
Power Platform
Power Virtual Agent
