Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Copilot for Sales in Dynamics 365 Sales enhances the way sellers interact with customer data by intelligently surfacing insights and suggestio...
In Microsoft Dataverse, sending emails using templates helps organizations maintain consistency, accuracy, and efficiency in communication. Em...
What are Forecast Templates in Dynamics 365?Forecast templates are predefined structures that help organizations quickly create forecasts with...
What is a Product Bundle in Dynamics 365 Sales?A Product Bundle is a group of related products sold together as a package in Dynamics 36...
In field service operations, it's not uncommon to encounter work that spans multiple days. Think of scenarios like machinery installations, in...
Microsoft has provided different suites of applications to align with customers’ business needs. The Dynamics 365 Field Service application is...
Agents can use the “Ask a question” functionality from within the Copilot help pane, to ask questions for quick resolution of the ...
In an age defined by single-click purchases, instant deliveries, and personalized experiences, customer expectations continue to rise, and fro...
We are excited to introduce support for Copilot in Dynamics 365 Customer Service across multiple geographic regions, or cross-geo support. The...
Discover the benefits of CPQ integration with Microsoft Dynamics 365 for Sales through this informative post. Microsoft Dynamics 365 for Sales...
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