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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Elevating experiences with AI, from productivity to personalization

In this blog post, we’re going to focus on the third item: elevating customer and employee experiences by showing how AI-enabled CRM platforms...

3 months ago

Dynamics 365 CRM and SMS Integration for Smarter Sales, Marketing, and Customer Service Processes!

Messaging is a powerful tool for customer engagement, with 90% of messages read within the first three minutes of delivery. This immediacy mak...

8 months ago

Dynamics 365 Dataverse : Customer Type Field

Dynamics 365 Dataverse : Customer Type Field joao.neto Thu, 01/18/2024 - 15:04 Body What is? This field it's provision...

10 months ago

Announcing New Feature in Dynamics 365 Map: Live Chat for Better Communication with On-Field Agents

MappyField 365 has introduced a new feature called Live Chat that aims to improve communication between managers in the office and agents in t...

1 year ago

Resources Available to Train and Continuously Support Your Dynamics 365 CE (CRM) Users

Ensuring success in your Microsoft Dynamics 365 CRM implementation calls for effective support and continuous user training. Neglecting these ...

1 year ago

How CPQ Complements Microsoft Dynamics 365 CRM

Microsoft Dynamics 365 CRM is a popular tool used by businesses of all sizes to automate interactions with clients and streamline their workfl...

1 year ago

Things CFOs Should Consider Before Approving Budget for Dynamics 365 Customer Engagement Project

As a CFO, you have a crucial role in evaluating and approving a budget for business projects. When considering a… The post Things CFOs S...

1 year ago

Customer Service Workspace – Presence Issue

Microsoft's Omnichannel for Customer Service is fantastic … but if like me you have had a problem with the agent presence in the Customer Serv...

2 years ago

Azure Service Bus Integration with Dynamics 365

Azure Service Bus is a fully managed enterprise message broker with message queues and publish-subscribe topics (in a namespace). Service Bus ...

2 years ago

How to Set Up Abandoned Cart Reminders in Dynamics 365 Marketing

Learn how to set up abandoned cart reminders in Dynamics 365 Marketing with this helpful tutorial. Designed to help e-commerce businesses reco...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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