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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

2025 Release Wave 1: Features Coming in Dynamics 365 Customer Service

This blog will review all of the features included in the 2025 Release Wave 1 notes for Dynamics 365 Customer Service. It is organized in two ...

4 days ago

Moving from Customer Service Hub to Customer Service Workspace

From February 2025, the Dynamics 365 Customer Service Hub app will no longer be available to new enterprise customers – only the Custome...

2 months ago

Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences

Microsoft Dynamics 365 Contact Center is the newest tool in helping businesses improve their customer service. As a Copilot-first contact cent...

8 months ago

Enabling fast, flexible, cost-effective service with Microsoft Copilot in Dynamics 365 Field Service

Field service organizations are striving for fast and efficient service. To achieve this, Microsoft Dynamics 365 Field Service has introduced ...

9 months ago

How to Use Microsoft Dynamics 365 CRM to Manage Your Sales, Marketing, and Service Lifecycle

Managing sales, marketing, and service processes effectively is vital for businesses operating in an increasingly competitive marketplace. Mic...

1 year ago

Unleashing the Potential of Virtual Agents: Transforming Customer Service for the Future

Empower your customer service with state-of-the-art technology - Power Virtual Agents, which promises to revolutionize the industry. In this i...

1 year ago

D365 Customer Service: Customer 360 Component

2023 release wave 1 has brought yet another exciting feature for D365 customer service- the Customer 360 component. This component is designed...

1 year ago

Dynamics 365 Customer Voice – Conceptual Diagram (updated)

This article presents an updated version of the conceptual diagram for Dynamics 365 Customer Voice that now includes Dynamics 365 Marketing. T...

2 years ago

Microsoft Dynamics 365 Omnichannel for Customer Service – Part-1 – Unified Routing

In the world of enterprise, routing work-related records to their destined endpoint is vital for efficient workflow management. This is especi...

2 years ago

Obtaining Time Spent Hours on Cases for an Entitlement (Dynamics 365 Customer Service)

In this post, the author shares their experience of using Dynamics 365 Customer Engagement as their internal CRM system and how they faced cha...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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