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Dynamics 365 Customer Service Podcast Episodes

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Episode 393 – Microsoft Teams Meeting Room Solutions with Alex Mooney

Welcome to Episode 393 of the Microsoft Cloud IT Pro Podcast. In this episode, Ben is joined on the show by Alex Mooney from Logitech. The two...

1 year ago

Episode 115 – Extending Copilot with Mark Rackley

Episode 115 of M365 Voice is a technical deep-dive into the world of Copilot with Mark Rackley. Copilot is a highly popular and powerful tool ...

2 years ago

Episode # 98 – Sharing our Microsoft Viva experiences

In this episode, we will hear from experts about their experience using Microsoft Viva. They delve into the various features of Microsoft Viva...

3 years ago

Multi-cloud Attack Response | How Microsoft's SIEM & XDR work together

Investigate and contain sophisticated attacks in real-time using updates to Microsoft’s integrated XDR solutions. Get an inside look at a mult...

3 years ago

New Security Controls in Edge for Business

Enforce your existing Microsoft security policies directly in the browser, where your users actually work, using Microsoft Edge for Business. ...

1 month ago

Microsoft Excel Power User Updates | Agent Mode, Copilot Function & Formula AI

Turn raw Excel data into actionable insights, visual dashboards, and KPIs in minutes. With Agent Mode, automate complex analysis, create pivot...

9 months ago

Fix Identity Sprawl + Optimize Microsoft Entra

Strengthen your security posture in Microsoft Entra by following prioritized Secure Score recommendations. Enforce MFA, block legacy authentic...

1 year ago

AD FS to Microsoft Entra | How to migrate your cloud apps

Migrate from Active Directory Federation Services to Microsoft Entra ID, formerly Azure Active Directory. Many key blockers have been removed ...

3 years ago

Agent management updates | Copilot Control System

Manage the rise of generative AI across your organization using the Copilot Control System in Microsoft 365. Control who can find, use, and cr...

1 year ago

Automate onboarding & offboarding tasks with Microsoft Entra | Identity Lifecycle Management

Automate manual steps to onboard and offboard users as they enter or leave your organization using Microsoft Entra. For onboarding, manage use...

3 years ago

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Dynamics 365 Customer Service Podcast Episodes

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