Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Copilot for Sales in Dynamics 365 Sales enhances the way sellers interact with customer data by intelligently surfacing insights and suggestio...
In Microsoft Dataverse, sending emails using templates helps organizations maintain consistency, accuracy, and efficiency in communication. Em...
What are Forecast Templates in Dynamics 365?Forecast templates are predefined structures that help organizations quickly create forecasts with...
What is a Product Bundle in Dynamics 365 Sales?A Product Bundle is a group of related products sold together as a package in Dynamics 36...
Microsoft has provided different suites of applications to align with customers’ business needs. The Dynamics 365 Field Service application is...
In 2021, facing an uncertain post-pandemic economy, G&J Pepsi embarked on a transformation journey to maximize customer service, revenue, ...
Are you looking to customize your Dynamics 365 Model Driven Apps? This tutorial can help! In this post, you'll learn how to set a custom home ...
Introduction Did you know that a customer’s journey with your brand is as critical as the product or service you… The post Improvi...
We are excited to introduce support for Copilot in Dynamics 365 Customer Service across multiple geographic regions, or cross-geo support. The...
Self-service is officially a necessary feature to have if you wish to enhance your customer experience. It provides convenience and comfort to...
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