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Dynamics 365 Customer Service Podcast Episodes

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Episode 286 – Microsoft Build 2022 News and Announcements

In Episode 286, Ben and Scott run down some of their favorite announcements from Microsoft Build 2022. Like what you hear and want to support...

4 years ago

Episode 312 – Gift ideas for the geek in your life

In Episode 312, Ben and Scott take a break from Azure and Office 365 to talk about gifts that you can get for the geek in your life. With the ...

3 years ago

Is Azure the right place to run Red Hat Enterprise Linux workloads?

Ensure peak performance, security and compatibility with Azure for Red Hat Enterprise Linux. Leverage Azure Migrate to transition on-prem Linu...

2 years ago

Episode # 90 – Discussion Upcoming Teams Features with Stephen Rose

In this episode, Stephen Rose, a Senior Product Manager at Microsoft, sits down to discuss the upcoming features of Teams. With Teams becoming...

3 years ago

Build your own copilot! New Microsoft Copilot extensions

Now you can build your own highly specialized copilot using Microsoft Copilot Studio or Visual Studio Code. See how you can tailor Copilot for...

2 years ago

Work IQ | Data, Context, Skills & Tools for Copilot and Your Agents

Ground every Microsoft 365 Copilot response in your real work data. Pull context from SharePoint, OneDrive, Teams, email, and meetings — all t...

3 months ago

Episode # 94 – What is OneDrive Known Folder Move?

In this episode, the concept of "OneDrive Known Folder Move" is explored and explained in detail. The OneDrive Known Folder Move feature enabl...

3 years ago

Episode # 78 – How do you plan large scale migrations?

Planning large scale migrations can be a daunting task, but in this podcast episode, you'll gain valuable insights on how to navigate this com...

4 years ago

Build Agent Architecture using AI Landing Zones

Build enterprise-ready AI agents that scale without sacrificing security or control using Microsoft Azure. Establish a shared Governance Hub t...

1 month ago

Microsoft Purview protections for Copilot

Use Microsoft Purview and Microsoft 365 Copilot together to build a secure, enterprise-ready foundation for generative AI. Apply existing data...

1 year ago

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Dynamics 365 Customer Service Podcast Episodes

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