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Dynamics 365 Customer Service Podcast Episodes

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Episode 422: Back to the Terminal: The Rise of AI CLI Interfaces

Welcome to Episode 422 of the Microsoft Cloud IT Pro Podcast. In this episode, Scott and Ben discuss their growing use of in their daily w...

5 months ago

Real-Time Collaboration | Microsoft Loop Updates for Admins

Real-time, synchronized collaboration across your favorite app experiences and devices with Microsoft Loop, our Microsoft 365 co-creation app....

2 years ago

SharePoint Online: View in File Explorer available in Microsoft Edge

This podcast episode explains new "View in File Explorer" feature in SharePoint Online. As of August 17, 2021, Microsoft 365 apps and services...

4 years ago

Episode 386 – Exploring DevOps Tools: Maester, Pester, and SCUBA

Welcome to Episode 386 of the Microsoft Cloud IT Pro Podcast. In this episode, we explore three powerful tools designed to improve automation,...

1 year ago

Episode 405 – Loop, Loop Workspaces, Loop Pages, Copilot Pages, Copilot Notebooks, Copilot Notebooks in OneNote Notebooks

Welcome to Episode 405 of the Microsoft Cloud IT Pro Podcast. In this episode, Ben and Scott tackle the increasingly complex world of Microsof...

1 year ago

Microsoft Teams Toolkit with Pierce Boggan

Jeremy talks to Pierce Boggan to talk about the Microsoft Teams Toolkit. Pierce talks about why this toolkit is important for Microsoft 365 de...

4 years ago

Episode 284 – Take a break from basic authentication in Exchange Online

In Episode 284, Ben and Scott spend some time reminding all of you that it is time to move off Basic Authentication in Exchange Online before ...

4 years ago

Episode 408 – Model Context Protocol (MCP) Part 2: Getting the Most Out of MCP Servers

Welcome to Episode 408 of the Microsoft Cloud IT Pro Podcast. Part two of our exploration into Model Context Protocol (MCP) servers continues ...

1 year ago

Build your own private ChatGPT style app with enterprise-ready architecture

For enterprise-grade architecture, data privacy, and control, build your own private ChatGPT style app using OpenAI GPT models with the Azure ...

2 years ago

Episode 396 – Lessons from a real-life ransomware attack

Welcome to Episode 396 of the Microsoft Cloud IT Pro Podcast. In this episode, Ben walks Scott through a ransomware attack on an on-premises V...

1 year ago

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Dynamics 365 Customer Service Podcast Episodes

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