Dynamics 365 Customer Service – Edit schedule bookings with drag and drop

We are announcing the ability to edit agent schedule bookings using drag-and-drop interactions in Dynamics 365 Customer Service. This feature will reach general availability on February 16, 2026. How does this affect me? Supervisors will be able to adjust agent bookings directly within the “Schedule People” view, using intuitive drag-and-drop functionality. This update reduces the time and effort needed to modify schedules and allows for faster, more efficient updates during both planning and intraday operations. What action do I need to take? To use this feature, you must install the Workforce Management for Customer Service package from the Power Platform admin center. Message ID: MC1226029

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