AI Builder and Customer Service: 2023 New Features

Make Complex Records Easy to Read with Power Apps AI Builder’s Row Summary

In model-driven apps, forms often have many fields spread across multiple tabs and sections, which can make it hard and time-consuming for use...

Dynamics 365 Customer Service

AI Builder – Invoice processing and Invoices document type to begin using Azure

Starting on July 21, 2025, the prebuilt model invoice processing and invoices document type (built on Azure Document Intelligence 4.0) will be...

AI Builder – Introducing the new contract processing prebuilt model (preview)

We are announcing the availability of contract processing (preview), a new prebuilt AI Builder model. How does this affect me? The contract pr...

AI Builder – Generate code-based actions with natural language in prompt builder and within an agent

We are announcing the ability to generate code-based actions with natural language in prompt builder and within an agent in AI Builder. This f...

How to Use AI Builder in Power Platform to Automate Complex Business Tasks?

Is your business, even today, spending unnecessary time and resources on repetitive, manual tasks — processing invoices, updating records, sor...

Dynamics 365 Customer Service – Use Copilot to generate contextual partial email content

We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enab...

How License for AI Builder and Cloud Flow changes in Copilot Studio

Dynamics 365 Customer Service – Information regarding the end of support for legacy Conversation Topics

Starting July 31, 2025, the legacy version of Case and Conversation Topics features in Dynamics 365 Customer Service and Dynamics 365 Contact ...

No-Code to Auto-Code: Copilot Studio AI Builder & AI Foundry | #CopilotChronicle