Loading...

AI Builder and Customer Service: 2023 New Features

AI Builder and Customer Service: 2023 New Features

Published on:

Learn more
Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM
Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM

Microsoft Dynamics 365 experts providing comparisons and opinions to professionals in the CRM selection process since 2009

Share post:

Related posts

AI Builder – Actions name changes in Power Automate

The names of the following AI Builder actions have been updated in the Power Automate flow designer: “Create text with GPT using a promp...

2 days ago

Dynamics 365 Customer Service – Customize formatting and headers for Case and Custom Record Summaries

We are announcing the ability to customize the formatting and headers of Case and Custom Record Summaries. This will help structure and presen...

6 days ago

AI Builder: Update Dataverse currency exchange rates

One of the Microsoft Dataverse features that doesn’t get a lot of attention is currency fields. Too lazy to read? Check out the video ve...

9 days ago

Dynamics 365 Customer Service – Use shift bookings to assign conversations

We are announcing the Shift based routing feature in Dynamics 365 Customer Service. This feature enables unified routing to ensure that tasks,...

18 days ago

AI Builder – Document processing in AI Builder announcement

We are announcing that the new document processing model (Built on Azure Document Intelligence 4.0) will be Generally Available (GA) in AI Bui...

24 days ago

AI Builder – Use o1 reasoning model in prompt builder announcement

We are announcing the use o1 reasoning model in prompt builder feature as part of model selection and temperature settings for AI Builder. Thi...

1 month ago

Dynamics 365 Customer Service – Update to msdyn_AppProfileManagerAnchor package

We have scheduled an update to the msdyn_AppProfileManagerAnchor package in your Dynamics 365 Customer Service environment to address an issue...

1 month ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy