AI Builder and Customer Service: 2023 New Features

The Dynamics 365 & Power Platform 2023 Release Wave 1 is here and it comes with a host of great new features and improvements. In particular, I want …
AI Builder and Customer Service: 2023 New Features Read More »
The post AI Builder and Customer Service: 2023 New Features appeared first on CRM Software Blog | Dynamics 365.
Published on:
Learn moreRelated posts
Automate Multilingual Email Acknowledgments in Dynamics 365 with AI Builder Language Detection
Tired of manually responding to emails in different languages? If you’re using Dynamics 365 and your team receives customer emails in multiple...
Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence
We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of servic...
Dynamics 365 Customer Service – Connect AI agents using Model Context Protocol server
We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature...
How to Use Copilot Custom Prompts and AI Builder in Dynamics 365 Sales
This blog builds on our previous article, How to Configure and Use the Prompt Column in Dataverse, which you can read here. While that post fo...
Dynamics 365 Customer Service – Configure timeout rules override in SLA-based automatic actions
We are announcing the ability to configure timeout rules override in SLA-based automatic actions in Dynamics 365 Customer Service. This featur...
Dynamics 365 Customer Service & Dynamics 365 Contact Center – Set up microphone connection on representative sign-in
We are announcing the ability to enable service representative’s microphones to be connected prior to calls beginning in Dynamics 365 Co...
AI Builder – Use your own generative AI model from Azure AI Foundry in Prompt builder in Copilot Studio
We are announcing the ability to use your own generative AI model from Azure AI Foundry in prompt builder. This feature has reached general av...
AI Builder – Optimize AI-driven outcomes with prompt evaluations
We are announcing the ability to optimize AI-driven outcomes with prompt evaluations in AI Builder. This feature will reach general availabili...
AI Builder – Enhance document processing efficiency with an agent
We are announcing the ability to enhance document processing efficiency with an agent in AI Builder. This feature will reach general availabil...
AI Builder – Review AI generated content with validation station
We are announcing the ability to review AI prompts, inputs, and responses with validation station in AI Builder. This feature will reach gener...