AI Builder and Customer Service: 2023 New Features
The Dynamics 365 & Power Platform 2023 Release Wave 1 is here and it comes with a host of great new features and improvements. In particular, I want …
AI Builder and Customer Service: 2023 New Features Read More »
The post AI Builder and Customer Service: 2023 New Features appeared first on CRM Software Blog | Dynamics 365.
Published on:
Learn moreRelated posts
AI Builder: JSON outputs in Prompt Builder
Boost productivity: Automate emails, documents, and images with Microsoft AI Builder
Microsoft AI Builder brings the power of advanced automation to routine processes like email handling, document processing, and image manageme...
Enhance Efficiency with the New Queue Items Control in Dynamics 365 Customer Service
The Queue Items control is another addition to the new PCF controls available for Customer Service. This feature allows users to see related q...
Dynamics 365 Customer Service – Use proactive prompts and insights generated by Copilot
Dynamics 365 Customer Service users can now benefit from the use of proactive prompts and insights generated by Copilot, a feature that enable...
Dynamics 365 Customer Service – Create custom summaries for any record type in Customer Service
If you're a Dynamics 365 Customer Service user, you'll appreciate the latest feature announcement - Create custom summaries for any record typ...
Use Copilot to generate knowledge articles from resolved cases – Dynamics 365 Customer Service
To enable the feature of generating knowledge articles through Copilot, navigate to Customer Service Admin Center >> Agent Experience ...