Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Due to reports of unintended token consumption in the Copilot Service workspace app, we have modified the default state of intent-based to be ...
Deploying Copilot for Sales involves integrating generative AI capabilities directly within Microsoft Dynamics 365 Sales and Microsoft 365 to ...
We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enab...
In Dynamics 365 Sales, product pricing is managed through a flexible framework that allows organizations to define how products and services a...
In today’s blog I am going to be talking about ‘Customer Journey’ entity in dynamics 365 for marketing app or to be specific...
If you're using Microsoft Dynamics CRM Online and looking to configure FieldOne with it, this post has got you covered. FieldOne Sky is a comp...
The 2023 Release Wave 1 for Dynamics 365 Field Service introduces the eagerly anticipated not-to-exceed functionality. With this functionality...
Microsoft has officially released Customer Lockbox for Power Platform and Dynamics 365, providing users with a range of capabilities to better...
Skill-based routing automatically assigns the agents with the right skills to work on customer support requests. With skill-based routing in M...
The Dynamics 365 & Power Platform new releases are here, and they bring new innovations that provide you with significant capabilities to ...
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