Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Product Families in Dynamics 365 Sales provide a structured way to organize and manage related products within the product catalog. A product ...
We are announcing the ability to set the timer to wrap up cases in seconds in Dynamics 365 Customer Services. This feature will reach general ...
Managing inventory effectively is critical for Field Service organizations to ensure the right parts are available at the right time. Dynamics...
Microsoft Dynamics 365 Field Service is designed to streamline work order management, scheduling, and technician performance tracking. Three e...
Table of Contents Introduction It’s a modern-day conundrum that most businesses are drowning in data but starving for insights. Marketin...
Microsoft Dynamics 365 has introduced Dynamics 365 Copilot, the first AI-powered copilot in both CRM and ERP that supports AI tools specifical...
Calling all D365 Customer Service users! Microsoft's Copilot tool is now equipped with even more functionality to help you work smarter, not h...
If you're facing the error message "The latitude or longitude for the User record associated with this resource is invalid" while trying to se...
The new Enhanced case experience will help agents easily interact with customers regarding the case in the Customer Service Workspace app, and...
In this blog, we will learn about the new feature introduced by Microsoft in the 2023 Release of Wave 1. The customer 360 component allows use...
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