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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Sales Overview – Introductory Session [Video]

Get an introductory look at Dynamics 365 Sales through this informative video. The video provides a comprehensive overview of the software, hi...

8 months ago

Forrester study finds 346% ROI when modernizing service operations with Dynamics 365 Field Service

According to our Forrester Consulting study, software that helps organizations improve field service delivery can improve financial performanc...

9 months ago

Microsoft 365 Admin Center: Improved issue details for service health

Microsoft 365 Admin Center has introduced a new and improved version of the service health issue details pane, which presents the information ...

11 months ago

Not-to-Exceed Setting with Field Service Dynamics 365

Field service workers are dispatched to off-site locations to perform tasks, such as repairs, sales, customer support, or inspections. It help...

1 year ago

Copilot in Microsoft Dynamics 365 Customer Service | Example with email communication

1 year ago

Power Virtual Agents: Creating basic cards with PowerFX

In this tutorial, you'll learn how to create basic cards using PowerFX in Power Virtual Agents. The author of the article has previously cover...

1 year ago

5 steps for transforming customer experience with Dynamics 365 Marketing and Customer Insights updates

Hyper-personalized, self-driven, seamless interaction across any channel at any time is no longer a nice-to-have but a must-have as customers ...

1 year ago

Microsoft Dynamics 365 Sales: Tutorial for Beginners

Are you new to Microsoft Dynamics 365 Sales and looking for a comprehensive tutorial to help you get started? Look no further! In this beginne...

2 years ago

Digital Transformation in Manufacturing using Microsoft Dynamics 365 Finance and Operations

In industries across the board, technology has enabled digital transformation, however, this transformation has been more visible in service-r...

5 years ago

Easy Record Sharing in Dynamics 365

This is a video tutorial on how to easily share records in Dynamics 365 - a powerful tool for managing customer data. The tutorial is easy to ...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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