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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Customer Service – Intent-based suggestions has been disabled

Due to reports of unintended token consumption in the Copilot Service workspace app, we have modified the default state of intent-based to be ...

16 days ago

Dynamics 365 Customer Service – Use Copilot to generate contextual partial email content

We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enab...

1 month ago

Unlocking Scheduling Efficiency: A Deep Dive into Schedule Board & Schedule Assistant in Dynamics 365 Field Service

In today’s fast-paced service industry, scheduling the right technician at the right time is key to providing excellent customer service and m...

3 months ago

Study Guide for Exam MB-240: Microsoft Dynamics 365 Field Service Functional Consultant

Microsoft Dynamics 365 Field Service Functional Consultant (MB 240) Skills at a glanceConfigure field service applications (20–25%)Manage...

3 months ago

Dynamics 365 Field Service : Configure incident types and suggestions

In Dynamics 365 Field Service, efficiently managing work orders begins with setting up well-defined incident types and intelligent suggestions...

4 months ago

The ‘Mysterious’ Customer Journey Entity In Dynamics 365 Marketing

In today’s blog I am going to be talking about ‘Customer Journey’ entity in dynamics 365 for marketing app or to be specific...

5 years ago

AI Builder and Customer Service: 2023 New Features

The Dynamics 365 & Power Platform 2023 Release Wave 1 is here and it comes with a host of great new features and improvement...

2 years ago

How to Work with CRM Microsoft Dynamics 365 - Best Tools for Business Tasks

Customer Relationship Management (CRM) software is a powerful business tool that enables businesses to manage customer interactions and data r...

2 years ago

Skill-based routing and one-stop user management help you keep up with customer service demands

Skill-based routing automatically assigns the agents with the right skills to work on customer support requests. With skill-based routing in M...

3 years ago

ALM for Dataverse | Dynamics 365 Service Account | Active Directory by Srinath Pega

Join Srinath Pega in exploring the world of ALM for Dataverse and Dynamics 365! This informative video covers everything you need to know abou...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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