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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Field Service : Troubleshoot the schedule assistant

The Schedule Assistant in Dynamics 365 Field Service is an essential tool that helps dispatchers or resource managers find the best resources ...

17 days ago

AI-powered proactive engagement and conversational journeys with Microsoft Dynamics 365 in public preview

Great customer service depends on delivering great personalized experiences. To meet these expectations, companies need to commit to keeping u...

1 month ago

{Do you know} Build custom reports using Microsoft Fabric integration on Dynamics 365 Customer Insights

Hello Everyone,Today I am going to share my thoughts on building custom reports using Microsoft Fabric Integration on Dynamics 365 Customer In...

11 months ago

{Do you know} Use segments to decide which path a customer should take on Dynamics 365 Customer Insights

Hello Everyone,Today i am going to share my thoughts on using segments to decide which path a customer should take on Dynamics 365 Custo...

1 year ago

Improve cost-effectiveness by utilizing forecasting service in Dynamics 365 Customer Service.

Predict and manage support needs with forecasting in Dynamics 365 Customer Service Forecast reports offer a structured way to predict su...

1 year ago

Build your own service copilot with Copilot for Service (Preview)

If you're looking to streamline your operations and enhance customer satisfaction, get excited about the Copilot for Service. This innovative ...

1 year ago

Adding Search Fields to Dynamics 365 Views and Advanced Contact Lookup

If you're using Dynamics 365 Views and the Advanced Contact Lookup feature in the Customer Service workspace, you may have encountered the iss...

1 year ago

Customer Service Workspace – Enhanced Case Experience

We can now enable enhanced case forms within the Customer Service Workspace. (Microsoft's Dynamics 365 Customer Service app that supports mult...

2 years ago

5 Key Benefits of Integrating Dynamics 365 CRM with Chat GPT

Integrating Dynamics 365 CRM with a chatbot using GPT technology can significantly enhance customer experience and streamline business operati...

2 years ago

Dynamics 365 Customer Service – 2022 Release Wave 2 Launch

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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