Study Guide for Exam MB-240: Microsoft Dynamics 365 Field Service Functional Consultant
Microsoft Dynamics 365 Field Service Functional Consultant (MB 240)
Skills at a glance
Configure field service applications (20–25%)
Manage work orders and customer assets (25–30%)
Schedule and dispatch work orders (15–20%)
Manage the Field Service mobile app (5–10%)
Manage inventory and purchasing by using the built-in inventory management system (5–10%)
Implement Microsoft Power Platform (5–10%)
Configure field service applications (20–25%)
Configure core Field Service components
Configure product and service pricing
Configure bookable resources
Configure scheduling of multiple resources
Integrate other tools with Field Service
Manage work orders and customer assets (25–30%)
Configure the work order lifecycle
Create and manage work orders
Associate a work order with a price list, service-level agreement, and entitlement
Close a work order, including attaching a work order resolution
Create a work order by using Microsoft 365 Copilot in Outlook
Manage incidents
Create and manage agreements
Manage inspections
Configure customer assets
Schedule and dispatch work orders (15–20%)
Manage scheduling options
Configure, customize, and manage schedule boards
Configure the schedule assistant
Configure Universal Resource Scheduling
Manage the Field Service mobile app (5–10%)
Deliver work orders by using the mobile app
Set up the mobile app
Manage inventory and purchasing by using the built-in inventory management system (5–10%)
Manage inventory and warehouses
Manage purchasing and product returns
Implement Microsoft Power Platform (5–10%)
Configure model-driven apps
Create custom apps and automations
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