Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to test how well the Case Management Agent is performing with field prediction in Dynamics 365 Customer Service....
We are announcing the ability for admins to add line-of-business (LOB) tags, customize views, and perform bulk actions on email templates in D...
Configuring Teams Calling and Dialer in Dynamics 365 Sales enables seamless communication directly within the CRM, improving productivity and ...
A trigger-based journey in Dynamics 365 Customer Insights – Journeys is an automated customer engagement flow that starts when a specific even...
Microsoft Dynamics 365 Field Service is designed to streamline work order management, scheduling, and technician performance tracking. Three e...
Field service operations rely heavily on effective scheduling to ensure the right technician is assigned to the right job at the right time. I...
Calling all D365 Customer Service users! Microsoft's Copilot tool is now equipped with even more functionality to help you work smarter, not h...
If you're facing the error message "The latitude or longitude for the User record associated with this resource is invalid" while trying to se...
The new Enhanced case experience will help agents easily interact with customers regarding the case in the Customer Service Workspace app, and...
In this blog, we will learn about the new feature introduced by Microsoft in the 2023 Release of Wave 1. The customer 360 component allows use...
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