Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Configuring Teams Calling and Dialer in Dynamics 365 Sales enables seamless communication directly within the CRM, improving productivity and ...
In Dataverse, email settings play a key role in how organizations manage communication within Dynamics 365 and Power Platform apps. These sett...
A lead in business, especially in sales and marketing, refers to a potential customer who has shown interest in a company’s product or service...
Microsoft Dynamics 365 Field Service is designed to streamline work order management, scheduling, and technician performance tracking. Three e...
Field service operations rely heavily on effective scheduling to ensure the right technician is assigned to the right job at the right time. I...
We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enab...
Calling all D365 Customer Service users! Microsoft's Copilot tool is now equipped with even more functionality to help you work smarter, not h...
If you're facing the error message "The latitude or longitude for the User record associated with this resource is invalid" while trying to se...
The new Enhanced case experience will help agents easily interact with customers regarding the case in the Customer Service Workspace app, and...
In this blog, we will learn about the new feature introduced by Microsoft in the 2023 Release of Wave 1. The customer 360 component allows use...
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