Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Hello Everyone,I hope everyone is well.I took a month break after continous 365 days blog posts for a year. Starting again:To...
Hello Everyone,Today i am going to share my thoughts on the Dynamics 365 Customer Insights -refine email content in running journeys.Let's get...
This is second part to the blog to create your first customer Copilot for Customer Service Hub.
Earlier this month I posted an article on how you can extend the Copilot that sits inside of Dynamics 365 Customer Service by using Prompt Plu...
Dynamics 365 Field Service is the ability to configure it based on your organization needs. A Dynamics 365 Field Service deployment will more ...
If you're a fan of Dynamics 365 Field Service, you'll be pleased to know that there's a new mobile experience on the horizon for field techs. ...
Introduction Field service management is a domain brimming with challenges. The complexity of managing multiple tasks, coordinating schedules,...
Delivering exceptional service is key for building customer preference and loyalty. But timely resolution can get challenging when fragmented ...
WhatsApp4Dynamics is a new integration between WhatsApp and Dynamics 365 CRM, providing users with the power to leverage the world's most popu...
Technicians often work in areas where access to their systems is limited. Having the ability to work offline in Dynamics 365 Field Service is ...
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