Microsoft Dynamics 365 Copilot, the world’s first copilot in both CRM and ERP, brings next-generation AI to every line of business

Microsoft Dynamics 365 has introduced Dynamics 365 Copilot, the first AI-powered copilot in both CRM and ERP that supports AI tools specifically built for sales, marketing, customer service, operations, and supply chain roles. The use of AI capabilities in these lines of businesses allow workers to spend more time on the best parts of their job, saving them from tedious tasks such as manual data entry and content generation.

Dynamics 365 Copilot takes advantage of recent technological breakthroughs in generative AI to automate these tedious tasks and allowing the full creativity of the workforce to be unlocked. These AI breakthroughs enable users to expect CRM and ERP applications that embrace AI-powered expertise. With Dynamics 365 Copilot, users will improve their customer experience, employee experience, and operational efficiency. This latest advancement in technology goes together with Microsoft's commitment to responsible AI by design. The framework aims to support the safe deployment of AI technologies.

The Copilot is available in different Dynamics 365 systems such as Dynamics 365 Sales and Viva Sales, Dynamics 365 Customer Service, Dynamics 365 Customer Insights, Dynamics 365 Marketing, Dynamics 365 Business Central, and Microsoft Supply Chain Center. In each of these systems, the Copilot improves the workforce's productivity by automating tedious tasks, giving users more time to do what they do best.

In summary, Dynamics 365 Copilot is a groundbreaking technology that presents a significant business upside for organizations by removing tedious tasks and improving both customer experience and workforce productivity.

Reference: Microsoft Blog

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