Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to configure timeout rules override in SLA-based automatic actions in Dynamics 365 Customer Service. This featur...
In Real-time Marketing within Dynamics 365 Customer Insights – Journeys, capturing information through forms allows organizations to collect c...
We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature...
In Dynamics 365 Field Service, inventory management is a critical capability for organizations managing parts, tools, and consumables across m...
Managing field service operations effectively requires the right technician to be assigned to the right job at the right time—and in the right...
In Dynamics 365 Field Service, “Pay Types and Rates” are used to define how resources (typically field technicians) are compensated for the wo...
This blog post explores the Dynamics 365 Release Wave 1 for 2024, with a focus on updates related to Sales. The author continues their series ...
The 2024 Wave 1 release for Dynamics 365 CX is rapidly approaching, and in this article, the focus is on the new functionalities added to Dyna...
This blog post from YanivRDT is an insightful piece on implementing a no code Dynamics 365 Service Bus Listener using Logic Apps. By following...
Starting Saturday, April 1, 2023, we will be deprecating the Microsoft Dynamics 365 Omnichannel for Customer Service application and encouragi...
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