Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of servic...
Custom Insight Cards in Microsoft Dynamics 365 Customer Experience enable organizations to surface contextual, actionable insights direc...
In Dynamics 365 Field Service, setting up resource pools and crews helps organizations manage their workforce more efficiently, especial...
Introduction Managing important documents is crucial for service operations. Microsoft Dynamics 365 Business Central 2024 update Released Wave...
Hello Everyone,Today I am going to share my thoughts on Understanding customer inflows and exits at every journeys step on Dynamics 365 Custom...
In this blog, we will learn about the new feature introduced by Microsoft in the 2023 Release of Wave 1. The customer 360 component allows use...
The Dynamics 365 & Power Platform 2023 Release Wave 1 is here and it comes with a host of great new features and improvement...
Unified routing in Microsoft Dynamics 365 Customer Service provides capabilities to connect customers to the best agents. To provide a world-c...
In this post, we’d start by creating a trial of Dynamics 365 CustomerService. Open – https://dynamics.microsoft.com/en-us/customer...
In this post, the author explores the possibility of embedding Power Virtual Agents into Dynamics 365 Asset Management. After playing around w...
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