Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature...
Welcome to the next video on “Copilot and AI capabilities in Dynamics 365 finance and operations” series. Dynamics 365 Customer Payment Predic...
Introduction In this blog, we will explore how Microsoft Dynamics 365 Customer Insights consolidates customer data from various sources, integ...
If you're using Microsoft Dynamics CRM Online and looking to configure FieldOne with it, this post has got you covered. FieldOne Sky is a comp...
Omnichannel for Customer Service just introduced a new feature that allows the collection of feedback from agents on call quality. In this pos...
This blog post from YanivRDT is an insightful piece on implementing a no code Dynamics 365 Service Bus Listener using Logic Apps. By following...
The 2023 Release Wave 1 for Dynamics 365 Field Service introduces the eagerly anticipated not-to-exceed functionality. With this functionality...
Microsoft has officially released Customer Lockbox for Power Platform and Dynamics 365, providing users with a range of capabilities to better...
Skill-based routing automatically assigns the agents with the right skills to work on customer support requests. With skill-based routing in M...
As the banking industry continues to evolve, it's becoming increasingly important to prioritize the customer experience ...
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