Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Earlier this month I posted an article on how you can extend the Copilot that sits inside of Dynamics 365 Customer Service by using Prompt Plu...
Hello Everyone,Today I am going to share my thoughts on the preview feature: improve engagement by editing emails in live Journeys on Dynamics...
In this post, the author shares insights on how Dynamics 365 Omnichannel can improve productivity by converting voicemails to cases. The featu...
Microsoft Dynamics 365 Business Central is an all-encompassing software platform designed to help businesses streamline their operations and s...
Introduction In the current whirlwind of business evolution, achieving marketing brilliance is critical. Dynamics 365 Customer Insights –...
Dynamics 365 Field Service is the ability to configure it based on your organization needs. A Dynamics 365 Field Service deployment will more ...
Delivering exceptional service is key for building customer preference and loyalty. But timely resolution can get challenging when fragmented ...
With a growing alignment between customer service and brand loyalty, companies recognize the growing complexity and consequence of the service...
Inbox view in the agent workspace allows agents to quickly perform a preliminary assessment of the service requests coming from different chan...
Below are a few key points and links for quick reference – Core Marketing License – Dynamics 365 Marketing – For organizations wit...
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