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Microsoft Dynamics 365 Customer Service: Latest podcast episodes

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Episode 403 – Catching up on all the news from Microsoft Build 2025

Welcome to Episode 403 of the Microsoft Cloud IT Pro Podcast where Ben and Scott catch up on some of their favorite announcements and news fro...

28 days ago

Episode 402 – Declarative Agents with Andrew Connell

Welcome to Episode 402 of the Microsoft Cloud IT Pro Podcast. In today's episode, we’re thrilled to have Andrew Connell (AC) joining us once a...

1 month ago

Episode 515 - Building Copilots

In this episode of the Azure podcast, Sujit and the team, including Cale, Russell, and Cynthia, are joined by special guest Matteo Pagani, a C...

3 months ago

Generative AI powered by your SQL data

See how you can use your SQL data as a robust backend for AI applications with semantic search and retrieval augmented generation. Azure SQL D...

11 months ago

Get Copilot responses based on your own files (no copy/paste)

Use your files, emails, chats and meeting information automatically or with direct references using Copilot prompts in Microsoft 365 apps. You...

1 year ago

Build your own copilots with Azure AI Studio

Build, test, deploy, and monitor your generative AI apps at scale from one place with Azure AI Studio. Access models in the Azure OpenAI servi...

1 year ago

Episode 307 – Office connections to online services FUD

In Episode 307, Ben and Scott talk about some more deprecations starting with the deprecation of converting DLs to M365 Groups, changes to the...

2 years ago

Episode 300 – Friends don’t let friends buy M365 from GoDaddy

In Episode 300, Ben and Scott dive into why you might want to reconsider purchasing your M365 licenses and tenant from GoDaddy. Like what you...

2 years ago

Simplify regulatory compliance with Microsoft Purview Compliance Manager

Are you using spreadsheets to manage your regulatory compliance now? You can modernize the process and reduce the time it takes to decipher an...

3 years ago

126 - New Future of Work: Meeting and collaborating in a remote and hybrid world with Jaime Teevan and Abigail Sellen

For Microsoft researchers, COVID-19 was a call to action. The reimagining of work practices had long been an area of study, but existing and n...

4 years ago

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