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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Upcoming changes to email service notification recipients

Microsoft has announced a new policy for receiving email service notifications to expand access and help manage recipients in organizations. P...

1 month ago

Harnessing transformative AI for field service excellence

Microsoft Dynamics 365 Field Service customers can use Connected Field Service to seamlessly connect their IoT devices to diagnose problems. T...

2 months ago

Ask a Question (Copilot) in Dynamics 365 Customer Service

Agents can use the “Ask a question” functionality from within the Copilot help pane, to ask questions for quick resolution of the ...

1 year ago

How to Configure and Send Emails in Microsoft Dynamics 365 CRM

If you're using Microsoft Dynamics CRM to manage customer interactions, this tutorial will guide you through the process of configuring and se...

1 year ago

Dynamics 365 Customer Insights is here

Dynamics 365 Customer Insights is here It’s a combination of two existing apps: – Dynamics 365 Marketing (journey) – Dynamic...

1 year ago

Power Platform – Two new telemetry data streams are now available in Public Preview

The Power Platform has now rolled out to public preview the inclusion of two new telemetry data streams that integrate with Azure Application ...

1 year ago

Augmenter l'engagement des clients grâce aux QR codes pour Dynamics 365 for marketing RTM

Ce guide vous apprend comment augmenter l'engagement de vos clients en utilisant les QR codes pour Dynamics 365 for marketing RTM. Dynamics 36...

1 year ago

Top 3 fascinating new features of Dynamics 365 Customer Service in the Microsoft 2023 Release Wave 1

Microsoft launched into the new year by announcing the Dynamics 365 Customer Service Release Wave 1 plan, and there are great additions coming...

1 year ago

Integrate Microsoft Dynamics 365 Customer Engagement and SharePoint with smart document management and Security Model sync!

Microsoft Dynamics 365 Customer Engagement and SharePoint are two powerful tools that when used together can provide organizations with additi...

2 years ago

What is Microsoft Dynamics 365? | Career opportunities | Tech Talk #2 with @Satyam Prakash

If you're curious about Microsoft Dynamics 365 and the career opportunities it presents, you'll want to tune in to Tech Talk #2 with Satyam Pr...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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