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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

What is coming in 2025 Wave 2: Dynamics 365 Customer Service

Microsoft has just released the 2025 Wave 2 notes for Dynamics 365 business applications and the Power Platform, and I couldn’t wait to dive i...

1 month ago

Dynamics 365 Field Service : Close a work order, including attaching a work order resolution

In Dynamics 365 Field Service, closing a work order is a key step that indicates the job is complete, all services have been delivered, and th...

3 months ago

Dynamics 365 Field Service : Create and manage bookable resources, including frontline workers

In Microsoft Dynamics 365 Field Service, bookable resources represent people, equipment, or facilities that can be scheduled to perform work. ...

3 months ago

Naming updates to Copilot Service workspace and service representatives

In today’s fast-evolving customer service landscape, the integration of AI, such as Copilot and autonomous agents, is transforming how b...

5 months ago

Dynamics 365 Field Service – Summarize work orders with Copilot in the mobile app general availability

Dynamics 365 Field Service has announced a new feature called "Summarize work orders with Copilot in the mobile app" which allows technicians ...

9 months ago

Dynamics 365 Field Service – Summarize work orders with Copilot in Outlook

Announcing the latest feature for Dynamics 365 Field Service - the ability to summarize work orders with Copilot in Outlook. With this feature...

10 months ago

2024 Wave 2: D365 Customer Service

The 2024 wave 2 release notes are here, and I’m excited to bring you a new series of articles covering all the juicy details for Dynamics 365 ...

1 year ago

Upgrade Your Outbound Dialer with Omnichannel | Dynamics 365 2024 Updates

The latest update to Dynamics 365's April 2024 wave has introduced new features to the outbound dialer in Omnichannel for Customer Service. Th...

1 year ago

Save personalized views of Customer Service dashboards as report bookmarks

With Microsoft Dynamics 365 Customer Service 2022 release wave 2, we've supercharged the humble bookmark. It's no longer just a way to easily ...

2 years ago

Location Intelligence and Mobile Technology the new era of Field Service Solution for Microsoft Dynamics 365 CRM!

Efficient field service management is at the core of running a successful business organization. However, dedicating too much time to daily op...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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