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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

2025 Wave 1: D365 Customer Service & Contact Center

It is that awesome time of year again! On January 23rd, Microsoft announced the 2025 Wave 1 release notes for Dynamics 365 business applicatio...

7 days ago

G&J Pepsi profit rises by $30 million with Microsoft Dynamics 365

In 2021, facing an uncertain post-pandemic economy, G&J Pepsi embarked on a transformation journey to maximize customer service, revenue, ...

5 months ago

{Do you know} Prevent duplicate emails to shared email addresses on Dynamics 365 Customer Insights

Hello Everyone,Today I am going to share my thoughts on Preventing duplicate emails to shared email addresses on Dynamics 365 Customer Insight...

7 months ago

Omni-channel real-time personalization with Dynamics 365 Customer Insights and Optimizely

The world is getting noisier, which makes it harder to earn customer attention. We’ve previously described the importance of hyper-personaliza...

7 months ago

Creating Service Principals Really Easily Using Pac Cli

Creating a service principal in Azure is a crucial step when integrating with Dynamics 365. This process can be quite tedious, involving multi...

11 months ago

How to Configure and Send Emails in Microsoft Dynamics 365 CRM

If you're using Microsoft Dynamics CRM to manage customer interactions, this tutorial will guide you through the process of configuring and se...

1 year ago

Dynamics 365 Customer Insights is here

Dynamics 365 Customer Insights is here It’s a combination of two existing apps: – Dynamics 365 Marketing (journey) – Dynamic...

1 year ago

How duplicate phone numbers for customers (contact/account) are handled in Voice Channel (Dynamics 365 Omnichannel for Customer Service)

Before we delve into different scenarios, few key points, we need to be aware of about Phone Numbers in Voice Channels. Voice Channel consider...

2 years ago

Considerations when deploying Customer Voice in the Enterprise

This article discusses some important considerations that need to be taken into account while deploying Customer Voice in an enterprise sett...

3 years ago

Customer Service Workspace – Enhanced interface

Microsoft's Customer Service Workspace provides a user interface for Dynamics 365 tailored to scenarios often found in contract centres. Micr...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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