Analyze the impact of AI-enhanced customer service with Copilot analytics
Copilot analytics in Dynamics 365 Customer Service offers deep insights into the operational impact of an organization’s investment in AI-enhanced customer service.
The post Analyze the impact of AI-enhanced customer service with Copilot analytics appeared first on Microsoft Dynamics 365 Blog.
Published on:
Learn moreRelated posts
Enhance Efficiency with the New Queue Items Control in Dynamics 365 Customer Service
The Queue Items control is another addition to the new PCF controls available for Customer Service. This feature allows users to see related q...
Dynamics 365 Customer Service – Use proactive prompts and insights generated by Copilot
Dynamics 365 Customer Service users can now benefit from the use of proactive prompts and insights generated by Copilot, a feature that enable...
Dynamics 365 Customer Service – Create custom summaries for any record type in Customer Service
If you're a Dynamics 365 Customer Service user, you'll appreciate the latest feature announcement - Create custom summaries for any record typ...
Use Copilot to generate knowledge articles from resolved cases – Dynamics 365 Customer Service
To enable the feature of generating knowledge articles through Copilot, navigate to Customer Service Admin Center >> Agent Experience ...
Microsoft Dynamics 365 Customer Service
Use the modern rich text editor in Dynamics 365 Customer Service
The modern rich text editor is now our advanced editor for an end-to-end enhanced authoring experience. As part of this advancement, we are ph...
How to Leverage Chat Feature in Dynamics 365 Customer Service
Introduction Are you struggling to deliver the exceptional customer service your clients expect? Do disjointed customer data, frustrated custo...
{How to} Create Azure Communication Services for Dynamics 365 Customer Service Omnichannel
Hello Everyone,Today I am going to show how to subscribe to Azure Communication Services on Azure Portal.Let's get's started.Let's say you hav...