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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Field Service : Configure incident types and suggestions

In Dynamics 365 Field Service, efficiently managing work orders begins with setting up well-defined incident types and intelligent suggestions...

27 days ago

All in on AI: Exploring Microsoft’s AI journey through customer service

Our customer service teams are using AI solutions like Microsoft Copilot to ensure our customer service employees are empowered to focus on th...

10 months ago

{Do you know} Understand customer inflows and exits at every journeys step on Dynamics 365 Customer Insights

Hello Everyone,Today I am going to share my thoughts on Understanding customer inflows and exits at every journeys step on Dynamics 365 Custom...

11 months ago

FieldOne Sky in Microsoft Dynamics CRM Oline, configure fieldOne with ms dynamics crm online

If you're using Microsoft Dynamics CRM Online and looking to configure FieldOne with it, this post has got you covered. FieldOne Sky is a comp...

9 years ago

2024 Wave 1 Release Notes: D365 Field Service

The 2024 Wave 1 release for Dynamics 365 CX is rapidly approaching, and in this article, the focus is on the new functionalities added to Dyna...

1 year ago

How to Work with CRM Microsoft Dynamics 365 - Best Tools for Business Tasks

Customer Relationship Management (CRM) software is a powerful business tool that enables businesses to manage customer interactions and data r...

2 years ago

Use the Customer Service workspace app for omnichannel interactions

Starting Saturday, April 1, 2023, we will be deprecating the Microsoft Dynamics 365 Omnichannel for Customer Service application and encouragi...

2 years ago

Skill-based routing and one-stop user management help you keep up with customer service demands

Skill-based routing automatically assigns the agents with the right skills to work on customer support requests. With skill-based routing in M...

2 years ago

Updates to Customer Service and AI Builder in 2022 Release Wave 2

The Dynamics 365 & Power Platform new releases are here, and they bring new innovations that provide you with significant capabilities to ...

2 years ago

ALM for Dataverse | Dynamics 365 Service Account | Active Directory by Srinath Pega

Join Srinath Pega in exploring the world of ALM for Dataverse and Dynamics 365! This informative video covers everything you need to know abou...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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