Dynamics 365 Contact Center – Audio Files in IVR
Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we create an IVR using Copilot Studio. It is possible to...
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Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we create an IVR using Copilot Studio. It is possible to...
In the age of constant marketing bombardment through emails, calls, and social media ads, it can be challenging for brands to connect with cus...
Agents can use the “Ask a question” functionality from within the Copilot help pane, to ask questions for quick resolution of the ...
We can make use of copilot to summarize the cases. It applies to cases that are canceled and resolved also. To enable it Navigate to the Custo...
Looking for a fun and visual way to dive into Dynamics CRM data? Look no further than MappyField 365! This tool allows you to visualize custom...
The Power Platform has now rolled out to public preview the inclusion of two new telemetry data streams that integrate with Azure Application ...
In today's tutorial, we'll explore the process of enabling the Plugin Trace Log in MS Dynamics 365 CRM. MS Dynamics 365 CRM is a versatile too...
We are excited to introduce support for Copilot in Dynamics 365 Customer Service across multiple geographic regions, or cross-geo support. The...
If you're curious about Microsoft Dynamics 365 and the career opportunities it presents, you'll want to tune in to Tech Talk #2 with Satyam Pr...
Discover the benefits of CPQ integration with Microsoft Dynamics 365 for Sales through this informative post. Microsoft Dynamics 365 for Sales...