Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to configure timeout rules override in SLA-based automatic actions in Dynamics 365 Customer Service. This featur...
A rollup query in Dynamics 365 is a specialized saved query that defines the criteria for which records should be included in a rollup field c...
In Dynamics 365 Field Service, managing time off requests is an essential part of workforce scheduling and resource availability. It ensures t...
In Dynamics 365 Field Service, “Pay Types and Rates” are used to define how resources (typically field technicians) are compensated for the wo...
Introduction In this blog, we’ll discuss why transitioning from legacy systems to Dynamics 365 Field Service is a good option… The post ...
This video is your guide to integrating maps with Microsoft Dynamics 365 Field Service, providing all the information you need to get started....
In this article, we explore the benefits of implementing a Customer Relationship Management (CRM) system in airline businesses, and how Micros...
Since the November 2021 launch in select geographic regions of the native voice channel in Microsoft Dynamics 365 Customer Service, we have be...
This video offers a sneak peek into the latest developments in Dynamics 365 and Microsoft Power Platform through a live example from Investec,...
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