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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Contact Center – Audio Files in IVR

Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we create an IVR using Copilot Studio. It is possible to...

5 months ago

WhatsApp Marketing for Dynamics 365 | Connect with Customers Directly

In the age of constant marketing bombardment through emails, calls, and social media ads, it can be challenging for brands to connect with cus...

9 months ago

Ask a Question (Copilot) in Dynamics 365 Customer Service

Agents can use the “Ask a question” functionality from within the Copilot help pane, to ask questions for quick resolution of the ...

1 year ago

Use Copilot to summarize cases – Dynamics 365 Customer Service

We can make use of copilot to summarize the cases. It applies to cases that are canceled and resolved also. To enable it Navigate to the Custo...

1 year ago

MappyField 365: A Fun Dive into Geospatial Visualization of Dynamics CRM Data

Looking for a fun and visual way to dive into Dynamics CRM data? Look no further than MappyField 365! This tool allows you to visualize custom...

1 year ago

Power Platform – Two new telemetry data streams are now available in Public Preview

The Power Platform has now rolled out to public preview the inclusion of two new telemetry data streams that integrate with Azure Application ...

1 year ago

How to Enable Plugin Trace Log in MS Dynamics 365 CRM

In today's tutorial, we'll explore the process of enabling the Plugin Trace Log in MS Dynamics 365 CRM. MS Dynamics 365 CRM is a versatile too...

1 year ago

Take Customer Service to new heights with cross-geo support for Copilot

We are excited to introduce support for Copilot in Dynamics 365 Customer Service across multiple geographic regions, or cross-geo support. The...

1 year ago

What is Microsoft Dynamics 365? | Career opportunities | Tech Talk #2 with @Satyam Prakash

If you're curious about Microsoft Dynamics 365 and the career opportunities it presents, you'll want to tune in to Tech Talk #2 with Satyam Pr...

2 years ago

Learn About CPQ for Microsoft Dynamics 365 CRM

Discover the benefits of CPQ integration with Microsoft Dynamics 365 for Sales through this informative post. Microsoft Dynamics 365 for Sales...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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