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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Contact Center – Audio Files in IVR

Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we create an IVR using Copilot Studio. It is possible to...

2 months ago

WhatsApp Marketing for Dynamics 365 | Connect with Customers Directly

In the age of constant marketing bombardment through emails, calls, and social media ads, it can be challenging for brands to connect with cus...

7 months ago

Use Copilot to summarize cases – Dynamics 365 Customer Service

We can make use of copilot to summarize the cases. It applies to cases that are canceled and resolved also. To enable it Navigate to the Custo...

1 year ago

Take Customer Service to new heights with cross-geo support for Copilot

We are excited to introduce support for Copilot in Dynamics 365 Customer Service across multiple geographic regions, or cross-geo support. The...

1 year ago

How duplicate phone numbers for customers (contact/account) are handled in Voice Channel (Dynamics 365 Omnichannel for Customer Service)

Before we delve into different scenarios, few key points, we need to be aware of about Phone Numbers in Voice Channels. Voice Channel consider...

1 year ago

New email signature features in Customer Service improve agent productivity

An email signature concludes an email with style, professionalism, and branding. Customer service agents need to use their signature when emai...

1 year ago

Considerations when deploying Customer Voice in the Enterprise

This article discusses some important considerations that need to be taken into account while deploying Customer Voice in an enterprise sett...

3 years ago

No Entities to select when creating SLA in Dynamics 365 Customer Service

Hello everyone. Welcome back to my blog. Today I will discuss about a common problem faced while creating a Service level agreement (SLA) in D...

2 years ago

Customer Service Workspace – Enhanced interface

Microsoft's Customer Service Workspace provides a user interface for Dynamics 365 tailored to scenarios often found in contract centres. Micr...

2 years ago

Gain insights into your business health with SaaS metrics in Microsoft Dynamics 365 CRM

In this video, you'll discover how you can gain valuable insights into the health of your business using SaaS metrics in Microsoft Dynamics 36...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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