Microsoft Dynamics 365 Customer Service: Latest updates

Dynamics 365 Field Service : Organize work orders and resources by geography

Managing field service operations effectively requires the right technician to be assigned to the right job at the right time—and in the right...

Dynamics 365 Field Service : Configure start and end locations for resources

In Dynamics 365 Field Service, configuring Start and End Locations for resources is essential for accurate scheduling, travel time estimation,...

Dynamics 365 Field Service : Configure pay types and rates

In Dynamics 365 Field Service, “Pay Types and Rates” are used to define how resources (typically field technicians) are compensated for the wo...

The ‘Mysterious’ Customer Journey Entity In Dynamics 365 Marketing

In today’s blog I am going to be talking about ‘Customer Journey’ entity in dynamics 365 for marketing app or to be specific...

{Do you know} Manage crew membership on daily basis on Dynamics 365 Field Service.

This post provides handy tips on how to manage crew membership daily basis using Dynamics 365 Field Service. Crews are bookable resources that...

Enhanced Case experience – Full case form – Dynamics 365 Customer Service

Enhance Case Experience is currently available only for the Customer Service Workspace app which targets to increase the productivity of the a...

Customer Service voice support channel launches in the UK

Since the November 2021 launch in select geographic regions of the native voice channel in Microsoft Dynamics 365 Customer Service, we have be...

Closing the customer feedback loop, with Liz Miller

In this podcast, host Gemma Milne chats with Liz Miller from Constellation Research about the importance of capturing the voice of the custome...

Microsoft Dynamics 365 CRM + Power Apps Portal Development – Get the best of both worlds!

The service sector has become a crucial part of today's global economy, encompassing industries such as healthcare, finance, media, and travel...