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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Microsoft Dynamics 365 Customer Experience Analyst : Manage forecasts

A forecast is a forward-looking projection that helps organizations anticipate future outcomes based on historical data, trends, and current p...

26 days ago

Dynamics 365 Customer Service & Dynamics 365 Contact Center – Set up microphone connection on representative sign-in

We are announcing the ability to enable service representative’s microphones to be connected prior to calls beginning in Dynamics 365 Co...

26 days ago

Dynamics 365 Field Service : Create and configure views

Views in Dynamics 365 Field Service are more than just lists—they are a powerful way to filter, sort, and present data that matters most to fi...

1 month ago

Dynamics 365 Customer Service – Information regarding the end of support for legacy Conversation Topics

Starting July 31, 2025, the legacy version of Case and Conversation Topics features in Dynamics 365 Customer Service and Dynamics 365 Contact ...

3 months ago

Dynamics 365 Field Service : Associate products and services with price lists

In Microsoft Dynamics 365 Field Service, associating products and services with price lists is essential for accurate pricing, invoicing, and ...

3 months ago

Configuration of Copilot timeline highlights in Dynamics 365 Customer Service

Dynamics 365 empowers organizations to provide exceptional customer experiences. One of its key features…

6 months ago

Generate Work Order Summary with Copilot in Dynamics 365 Field Service (Part I)

A Work Order in Dynamics 365 Field Service is a critical document that outlines the specifics of a service request or job assigned to a techni...

11 months ago

D365 Customer Service: Dialer Enhancements

The 2024 release wave 1 for Dynamics 365 brought us some awesome features for the Dynamics 365 CX apps. So far, this release packed a lot of c...

1 year ago

{Omnichannel} Automatically remove customer off hold on call transfer

In the world of customer service, call handling is one of the most crucial functions, and in this article, the focus is on the feature of auto...

1 year ago

Automate and simply Subscriptions & Recurring Billing Processes in Dynamics 365 CRM

In this video, you'll learn how to take your subscription and recurring billing processes in Dynamics 365 CRM to the next level through automa...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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