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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Field Service : Configure the Requirements panel

In Dynamics 365 Field Service, Requirement records represent the work that needs to be done—such as a maintenance task, installation, or inspe...

15 days ago

Dynamics 365 Field Service : Configure not-to-exceed values

In Dynamics 365 Field Service, Not-to-Exceed (NTE) Values are used to control and monitor the maximum cost or time that can be spent...

1 month ago

Configuration of Copilot timeline highlights in Dynamics 365 Customer Service

Dynamics 365 empowers organizations to provide exceptional customer experiences. One of its key features…

4 months ago

Generate Work Order Summary with Copilot in Dynamics 365 Field Service (Part I)

A Work Order in Dynamics 365 Field Service is a critical document that outlines the specifics of a service request or job assigned to a techni...

9 months ago

Omnichannel for Customer Service: Filter Agents by Skills for Consults

Microsoft's Omnichannel for Customer Service now offers a feature allowing for the filtering of agents by skill when beginning a consult. This...

1 year ago

2024 Wave 1 Release Notes: Dynamics 365 Sales

Get ready to ride the wave of new features and improvements in Dynamics 365 Sales with the 2024 Wave 1 release notes. The release notes were p...

1 year ago

Why Dynamics 365 Customer Service is a Game-Changer for Small Businesses

Introduction: In today’s fiercely competitive business environment, customer service has transcended beyond just being a support functio...

1 year ago

Field Service app (preview) for Teams

If you work in field service, you might want to check out the new Field Service app preview for Teams that was launched recently. The preview ...

1 year ago

Configure Facebook Channel – Omnichannel (Dynamics 365 Customer Service)

To setup Facebook Channel, Login to https://developers.facebook.com/, create a new account or use an existing developer account Create a new F...

2 years ago

Automatically route cases with Assignment Rules within Microsoft Dynamics 365 CRM!

If you've invested a lot of time, effort, and money in gaining clients for your business, it only makes sense to focus on retaining those cust...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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