Microsoft Dynamics 365 Customer Service: Latest updates

Announcing End of Support for Dynamics 365 Project Service Automation (PSA)

On March 19th, 2024, we announced the end of support of Dynamics 365 Project Service Automation on commercial cloud. For Project Service Autom...

Get Contacts/Customers Used In A Customer Journey In Dynamics 365 Marketing

This is going to be a very short blog as I am going to just reference my previous blogs to achieve a solution for this. I have talked about Cu...

Enhanced Case Experience in Customer Service Workspace within Dynamics 365 CRM

The new Enhanced case experience will help agents easily interact with customers regarding the case in the Customer Service Workspace app, and...

D365 Field Service: Trades

The 2023 release wave 1 of Dynamics 365 Field Service introduces another feature - Trades, which allows for grouping services together. Trades...

Discover new ways to analyze your Customer Service data

To run a digital contact center effectively, supervisors need up-to-the-minute insights on all the activity between agents and customers. With...

Advanced Lookups on Dynamics 365 CRM Data with SSIS Productivity Pack Premium Service Lookup Component

In this post, you will learn how to perform advanced lookups on Dynamics 365 CRM data using SSIS Productivity Pack Premium Service Lookup Comp...

CDP is key to customer journey orchestration, with Thomas Wieberneit

In a discussion with Thomas Wieberneit, CRM practitioner and Principal of aheadCRM, Gemma Milne explores the essential role that Customer Data...

Predictive AI and Marketing Automation in Dynamics 365

This post from Sysco Software Solutions sheds light on the integration of predictive AI and marketing automation into the Dynamics 365 platfor...

Can We Build Dynamics 365 Customer Engagement Reports With The Latest Version Of Visual Studio?

Reports are an essential aspect of Dynamics 365 Customer Engagement applications that require a valid version of SQL Server Data Tools (SSDT)....