Microsoft Dynamics 365 Customer Service: Latest updates

Dynamics 365 Field Service : Create purchase orders

A Purchase Order (PO) in Dynamics 365 Field Service allows organizations to manage the procurement of products and services needed for work or...

Dynamics 365 Field Service : Configure quick scheduling (“quick book“)

One of the most powerful features of Microsoft Dynamics 365 Field Service is resource scheduling, which helps dispatchers assign the right tec...

Dynamics 365 Field Service : Create inspections without work orders

In the world of field service management, inspections are a crucial component of ensuring safety, compliance, and quality. Traditionally, insp...

Dynamics 365 Field Service :Configure trades and trade coverages

In Dynamics 365 Field Service, Trades and Trade Coverages are used to define and manage technician specializations and the types of work they ...

Advanced Bot Protection in Dynamics 365 Customer Insights

Introduction In this blog, we will explore how advanced bot protection in Dynamics 365 Customer Insights works to safeguard your… The po...

Preparing for Copilot in Dynamics 365 Customer Service

Satish Reddy By Satish Reddy | Reading time 4 mins Watch as Satish Reddy, CEO of Aha Apps, and Praveen K Ravela, CTO of AMC Technology, o...

Seamless Multichannel Experience for Customer Service: Dynamics 365 Portal and Omnichannel

In today's digital age, customer expectations have evolved dramatically, and businesses must adapt to deliver consistent and personalized expe...

Automatically route cases with Assignment Rules within Microsoft Dynamics 365 CRM!

If you've invested a lot of time, effort, and money in gaining clients for your business, it only makes sense to focus on retaining those cust...

Omnichannel for Customer Service – Collection

Omnichannel for Customer Service   Omnichannel for Customer Service provides omnichannel capabilities for Dynamics 365. Giving us web chat, SM...

Dynamics 365 Field Service is Getting Major updates with Hector Garcia Tellado

Hector Garcia Tellado is set to bring major changes to Dynamics 365 Field Service, and this podcast sheds some light on what to look forward t...