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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Field Service : Configure properties and property templates

Field Service operations often involve handling complex service tasks across diverse assets, each with their own specifications—like dimension...

18 days ago

Dynamics 365 Field Service : Create inspections without work orders

In Dynamics 365 Field Service, inspections play a crucial role in collecting structured data from the field. Traditionally, inspections are li...

22 days ago

Dynamics 365 Field Service : Set up and use Dynamics 365 Remote Assist one-time call

Setting up and using a one-time call in Dynamics 365 Remote Assist allows field technicians to collaborate with external experts or customers ...

1 month ago

Introducing the Customer Intent Agent In Dynamics 365 – Part 1

You might remember my article from February, where I gave a sneak peek at the new features coming in the 2025 Release Wave 1 for Dynamics 365 ...

1 month ago

Dynamics 365 Field Service : Configure key required security roles

In Dynamics 365 CRM (Customer Engagement), Security Roles are used to manage access to data and functionality. They define what users can see ...

1 month ago

Mastering VBA for Workflow Automation in Customer Service

Looking to enhance the efficiency of your customer service management? If so, mastering VBA could be just what you need. By automating common ...

8 months ago

Enable Copilot in Customer Service and Custom Apps (Dynamics 365)

Copilot (preview) for Dynamics 365 Customer Service provides the following features – To enable it, navgiate to Customer Service Admin Center ...

1 year ago

D365 CS: Spice up your case forms with new controls!

Are you looking to enhance the appearance and functionality of your Dynamics 365 Customer Service case forms? Look no further! The 360 custome...

2 years ago

Improve operations with real-time analytics in Dynamics 365 Customer Service

Dynamics 365 Customer Service real-time analytics give contact center managers visibility into overall support performance. The post Improve o...

2 years ago

2 New Features with SLAs in Dynamics 365 for Customer Service

There are two new items in the 2022 release wave 1 notes pertaining to SLAs in Dynamics 365 for Customer Service: Usability enhancements in SL...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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