Microsoft Dynamics 365 Customer Service: Latest updates

Generate Work Order Summary with Copilot in Dynamics 365 Field Service (Part I)

A Work Order in Dynamics 365 Field Service is a critical document that outlines the specifics of a service request or job assigned to a techni...

2024 Wave 2: D365 Customer Service

The 2024 wave 2 release notes are here, and I’m excited to bring you a new series of articles covering all the juicy details for Dynamics 365 ...

{Omnichannel} Automatically remove customer off hold on call transfer

In the world of customer service, call handling is one of the most crucial functions, and in this article, the focus is on the feature of auto...

Implementing No Code Dynamics 365 Service Bus Listener using Logic Apps

This blog post from YanivRDT is an insightful piece on implementing a no code Dynamics 365 Service Bus Listener using Logic Apps. By following...

Power Platform – Customer-Managed Key (CMK) service updates new feature announcements

The Power Platform is rolling out new updates to its Customer-Managed Key (CMK) service, which allows organizations to manage their encryption...

Enhanced Case experience – Full case form – Dynamics 365 Customer Service

Enhance Case Experience is currently available only for the Customer Service Workspace app which targets to increase the productivity of the a...

Save personalized views of Customer Service dashboards as report bookmarks

With Microsoft Dynamics 365 Customer Service 2022 release wave 2, we've supercharged the humble bookmark. It's no longer just a way to easily ...

Closing the customer feedback loop, with Liz Miller

In this podcast, host Gemma Milne chats with Liz Miller from Constellation Research about the importance of capturing the voice of the custome...