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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Field Service : Adjust inventory levels

Managing inventory is a critical part of field service operations. Whether it’s correcting stock discrepancies, accounting for damaged goods, ...

2 months ago

Dynamics 365 Field Service : Create inspections without work orders

In Dynamics 365 Field Service, inspections play a crucial role in collecting structured data from the field. Traditionally, inspections are li...

3 months ago

Introducing the Customer Intent Agent In Dynamics 365 – Part 1

You might remember my article from February, where I gave a sneak peek at the new features coming in the 2025 Release Wave 1 for Dynamics 365 ...

3 months ago

Dynamics 365 Field Service : Implement resource roles and categories

In Dynamics 365 Field Service, Resource Roles and Resource Categories are essential components used to classify and manage field resources (ty...

3 months ago

Dynamics 365 Field Service : Configure key required security roles

In Dynamics 365 CRM (Customer Engagement), Security Roles are used to manage access to data and functionality. They define what users can see ...

3 months ago

Business Central 2025 wave 1 (BC26): Use enhanced customer document layout for service management

Hi, Readers.The public preview for Dynamics 365 Business Central 2025 release wave 1 (BC26) is available. Learn more: Link. I will contin...

6 months ago

Enable Copilot in Customer Service and Custom Apps (Dynamics 365)

Copilot (preview) for Dynamics 365 Customer Service provides the following features – To enable it, navgiate to Customer Service Admin Center ...

1 year ago

D365 CS: Spice up your case forms with new controls!

Are you looking to enhance the appearance and functionality of your Dynamics 365 Customer Service case forms? Look no further! The 360 custome...

2 years ago

Improve operations with real-time analytics in Dynamics 365 Customer Service

Dynamics 365 Customer Service real-time analytics give contact center managers visibility into overall support performance. The post Improve o...

2 years ago

Dynamics 365 Field Service is Getting Major updates with Hector Garcia Tellado

If you're a user of Dynamics 365 Field Service, you'll be pleased to hear that major updates are on the horizon. In this video podcast, Hector...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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