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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Field Service : Configure the integrated map feature

In the world of field operations, location intelligence is key. The integrated map feature in Dynamics 365 Field Service enables dispatchers, ...

13 days ago

Webinar: How CRM Alerts Improve Sales and Customer Service!

Tired of Missing Important CRM Updates? If you’re using Dynamics 365 CRM, chances are you’ve experienced the frustration of missin...

16 days ago

Dynamics 365 Field Service : Add status and sub-status information to a work order

Work orders are at the heart of Dynamics 365 Field Service. They represent service requests or jobs that need to be completed—whether it's a r...

28 days ago

Email editor template changes in Dynamics 365 Customer Service

We are introducing an important update to streamline and modernize how email templates are created and edited. As of May 23, 2025, we are depr...

1 month ago

New and Retired Microsoft Dynamics 365 Certifications

Microsoft has recently shared updates regarding new and retired certifications for Microsoft Dynamics 365. This post provides an overview of t...

1 year ago

Voice of Customer for Dynamics CRM 2016

In this blog post, you'll learn about Voice of Customer, a powerful tool in Dynamics CRM 2016 that enables businesses to capture valuable cust...

8 years ago

Build your Copilot testing strategy in Dynamics 365 Customer Service

Introducing a new tool like Copilot in Customer Service to customer service agents must be well-tested and validated. The post Build your Copi...

1 year ago

Announcing automatic Copilot enablement in Customer Service

Starting January 19, 2024, Microsoft Copilot in Dynamics 365 Customer Service will be automatically installed and enabled in your Dynamics 365...

1 year ago

Here’s how Dynamics 365 for Customer Service can save you money!

Introduction: Customer service is more than just solving customer issues or answering the phone with a smile. It is closely… The post H...

3 years ago

Agents Scripts and Macros with Dynamics 365 Omnichannel

In this article, we'll take a look at how you can leverage Agent Scripts and Macros to deliver superior customer experiences with the Dynamics...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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