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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

The Power of Real-time Data in Dynamics 365 Customer Insights

Introduction In this blog, we will explore how Microsoft Dynamics 365 Customer Insights consolidates customer data from various sources, integ...

4 months ago

Integrating Maps with Microsoft Dynamics 365 Field Service: All you need to know!

This video is your guide to integrating maps with Microsoft Dynamics 365 Field Service, providing all the information you need to get started....

6 months ago

Upgrade Your Outbound Dialer with Omnichannel | Dynamics 365 2024 Updates

The latest update to Dynamics 365's April 2024 wave has introduced new features to the outbound dialer in Omnichannel for Customer Service. Th...

6 months ago

Analyze the impact of AI-enhanced customer service with Copilot analytics

Copilot analytics in Dynamics 365 Customer Service offers deep insights into the operational impact of an organization’s investment in AI-enha...

1 year ago

Elevate Customer Experience with Voice Channel in Microsoft Dynamics 365 Customer Service

In today's fast-paced world, customers expect instant information and quick resolutions to their issues. Exceptional customer service is a cru...

1 year ago

Dynamics 365 Customer Service 2023 Release Wave 1 Release Highlights

1 year ago

Customer Service voice support channel launches in Canada

Since the November 2021 launch in select geographic regions of the native voice channel in Microsoft Dynamics 365 Customer Service, we have be...

1 year ago

Customer Service voice support channel launches in the UK

Since the November 2021 launch in select geographic regions of the native voice channel in Microsoft Dynamics 365 Customer Service, we have be...

2 years ago

Skill-based routing and one-stop user management help you keep up with customer service demands

Skill-based routing automatically assigns the agents with the right skills to work on customer support requests. With skill-based routing in M...

2 years ago

Project Service module features in Dynamics 365 Customer Engagement (CE)

In Dynamics 365 CE, Project Service is used to manage service based projects. The below flow explains how a project service flow looks like. T...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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