Boosting Customer Service Efficiency with Multisession and Productivity Tools in Custom Apps within Dynamics 365 CRM

Meet Jack, a customer service representative working at a B2B company. He often finds himself too busy and stressed under a constant stream of cases, customer chats, and follow-ups. He juggles multiple conversations at once, trying to manage urgent support tickets while keeping up with ongoing inquiries. The back-and-forth causes him to lose track of… Read More »

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