Connecting Microsoft Dynamics 365 Sales and Customer Service, SAP and Gmail | Dynamics Success Stories

> Problem: Software integration - Dynamics / Gmail / SAP > Solution: Connect Bridge > Provider: Connecting Software and its partner in Mexico, Fesworld > Customer: Leader auto dealership in Mexico “Our final …
The post Connecting Microsoft Dynamics 365 Sales and Customer Service, SAP and Gmail | Dynamics Success Stories appeared first on CRM Software Blog | Dynamics 365.
Published on:
Learn moreRelated posts
Security Model of Dynamics CRM
Business Unit – It is a way to group business activities.When an organization is created, a Root Business Unit is created by default. Thi...
Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence
We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of servic...
Dynamics 365 Sales – Connect AI agents to sales workflows using Model Context Protocol server
We are announcing the ability to connect Dynamics 365 Sales to your agents and assistants with the new Model Context Protocol server. This fea...
Dynamics 365 Customer Service – Connect AI agents using Model Context Protocol server
We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature...
Dynamics 365 Sales – Improve sales efficiency with Sales Qualification Agent’s email validation
We are announcing the ability to use the Sales Qualification Agent to validate email addresses in Dynamics 365 Sales. This feature will reach ...
How to Use Copilot Custom Prompts and AI Builder in Dynamics 365 Sales
This blog builds on our previous article, How to Configure and Use the Prompt Column in Dataverse, which you can read here. While that post fo...
We need to talk about... Dynamics 365 Sales... Sales Qualification Agents
Next in my blog, I wanted to talk about a new feature which is part of the recent release wave for 2025. The Sales Qualification Agent...
Dynamics 365 Customer Service – Configure timeout rules override in SLA-based automatic actions
We are announcing the ability to configure timeout rules override in SLA-based automatic actions in Dynamics 365 Customer Service. This featur...
Dynamics 365 Sales – Get embedded experience for Copilot summaries
We are announcing an embedded experience for Copilot summaries in Dynamics 365 Sales. This feature will reach general availability on Septembe...
Dynamics 365 Customer Service & Dynamics 365 Contact Center – Set up microphone connection on representative sign-in
We are announcing the ability to enable service representative’s microphones to be connected prior to calls beginning in Dynamics 365 Co...