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Microsoft Dynamics 365 Customer Service: Latest podcast episodes

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

New collaborative agents in Microsoft 365 Copilot

The newest agents for Microsoft 365 Copilot users can now act as virtual members of your team, helping you stay organized, informed, and secur...

1 month ago

Episode 404: The Microsoft 365 Landing Page Shake-Up

Welcome to Episode 404 of the Microsoft Cloud IT Pro Podcast. In this episode, Ben and Scott discuss the latest change Microsoft has rolled ou...

4 months ago

Custom engine copilots with Joey Glocke

In this episode Jeremy Thake talks to Joey Glocke about Custom engine copilots in Microsoft 365. Joey was on the show this time last year to t...

1 year ago

Episode 495 - How APIM powers Backbase's Grand Central

Hearing how our ISVs are using Azure in innovative ways is always eye-opening. So, we are fortunate to have Saquib Rashid, a Technical Strateg...

1 year ago

Copilot Extension news from Microsoft Build with Abram Jackson

In this episode, Jeremy Thake talks to Abram Jackson about all the news from Microsoft Build 2024. Abram talks about the new API Plugins and D...

1 year ago

How to get ready for Copilot for Microsoft 365 | Updates for 2024

Microsoft Copilot for Microsoft 365 is now available for organizations of all sizes with Microsoft 365 and Office 365 - without a minimum lice...

1 year ago

Episode 447 | Office in Microsoft Teams, Microsoft 365 Pitches Legacy G-Suite Customers, and More Cloud News

In this episode, AC and CJ cover some recent updates and releases in the Microsoft 365 world, get cheeky with Microsoft 365’s offer to custome...

3 years ago

Build developer environments fast with Microsoft Dev Box

A first look at the new Microsoft service that leverages Windows 365 infrastructure to stream secure, ready-to-code developer workstations on ...

3 years ago

Property Pane Portal project with Christophe Humbert

Christophe Humbert joins Jeremy and Paul to talk about his Property Pane Portal project and the help he has received from the M365 Dev Communi...

3 years ago

What’s new in Azure Communication Services with David de Mattheu

Jeremy Thake speaks to David de Mattheu about all the latest announcements in Azure Communication Services, including a new bulk mail service!...

3 years ago

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