How Copilot Transforms Dynamics 365's Customer Service Hub
Dynamics 365 Customer Service Hub is a reliable companion for customer service agents that streamlines case management and elevates the customer experience. With the introduction of AI and Copilot, the …
How Copilot Transforms Dynamics 365's Customer Service Hub Read More »
The post How Copilot Transforms Dynamics 365's Customer Service Hub appeared first on CRM Software Blog | Dynamics 365.
Published on:
Learn moreRelated posts
Dynamics 365 Customer Service – Connect AI agents using Model Context Protocol server – updated date
We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature...
Dynamics 365 Customer Service – New timeout rules logic for Representative Non-Response time and open state conversation
We are announcing new timeout rules logic for Representative Non-Response Time and open state conversations in Dynamics 365 Customer Service. ...
Dynamics 365 Customer Service – Automate case lifecycle tasks with Case Management Agent
We are announcing the ability to automate case lifecycle tasks with Case Management Agent, which automates case creation and updates, facilita...
Dynamics 365 Customer Service – Perform bulk actions on filtered conversations
We are announcing the ability to perform bulk actions on filtered conversations in Dynamics 365 Customer Service. This feature will reach gene...
Dynamics 365 Customer Service – Automatically restore sessions after a browser refresh
We are announcing the ability to automatically restore sessions after a browser refresh in Dynamics 365 Customer Service. This feature will re...
Dynamics 365 Customer Service – Enhance service representative efficiency with custom productivity tools
We are announcing the ability to enhance service representative efficiency with custom productivity tools in Dynamics 365 Customer Service. Th...
Dynamics 365 Customer Service – Use Copilot to generate contextual partial email content
We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enab...
How to create an impactful fan experience in sports with Dynamics CRM?
Mohona Dutta By Mohona Dutta | Reading time 5 mins For a salesperson, every day is game day. Sports organizations are always looking to i...
Ticket sales management with Dynamics CRM in the Sports Industry
Mohona Dutta By Mohona Dutta | Reading time 5 mins So, how do you prospect? Pulling names out of lists on your laptop? Repeatedly calling...
Updating JavaScript code in Dynamics CRM Made Easy for Developers
Hema Shamala By Hema Shamala | Reading time 5 mins Why do we need JavaScript in D365 CRM? It allows us to implement custom logic by using...