Power Tips: Dynamics 365 for Customer Service

New video out now – Power Tips: Dynamics 365 for Customer Service! This is another quick catch up with Heidi (LinkedIn, Twitter, Blog), Malcolm (LinkedIn, Twitter, Blog) where we talk about new features in the Power Platform. Resources Here are some resources for more information on these topics: Dynamics 365 for Customer Service Release Notes SLAs What’s new with SLAs … Continue reading Power Tips: Dynamics 365 for Customer Service
The post Power Tips: Dynamics 365 for Customer Service appeared first on Kylie Kiser.
Published on:
Learn moreRelated posts
Dynamics 365 Customer Service – Connect AI agents using Model Context Protocol server
We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature...
Dynamics 365 Customer Service – Configure timeout rules override in SLA-based automatic actions
We are announcing the ability to configure timeout rules override in SLA-based automatic actions in Dynamics 365 Customer Service. This featur...
Dynamics 365 Customer Service & Dynamics 365 Contact Center – Set up microphone connection on representative sign-in
We are announcing the ability to enable service representative’s microphones to be connected prior to calls beginning in Dynamics 365 Co...
I recreated Dynamics CRM with the Power Platform Plan designer
In January 2003 after many months of engineering and development, Microsoft released one of the first business solutions built-in house; Micro...
Dynamics 365 Customer Service – Set Timer to Wrap Up Cases in Seconds
We are announcing the ability to set the timer to wrap up cases in seconds in Dynamics 365 Customer Services. This feature will reach general ...
Dynamics 365 Customer Service
Why Plugin Depth Matters in Dynamics CRM
Plugin development in Dynamics CRM is one of the most advanced and intricate components, requiring deep expertise in the platform's event pipe...
Dynamics 365 Customer Service – Use Copilot to generate contextual partial email content
We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enab...
Dynamics 365 Customer Service – Information regarding the end of support for legacy Conversation Topics
Starting July 31, 2025, the legacy version of Case and Conversation Topics features in Dynamics 365 Customer Service and Dynamics 365 Contact ...