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Power Tips: Dynamics 365 for Customer Service

Power Tips: Dynamics 365 for Customer Service

New video out now – Power Tips: Dynamics 365 for Customer Service! This is another quick catch up with Heidi (LinkedIn, Twitter, Blog), Malcolm (LinkedIn, Twitter, Blog) where we talk about new features in the Power Platform. Resources Here are some resources for more information on these topics: Dynamics 365 for Customer Service Release Notes SLAs What’s new with SLAs … Continue reading Power Tips: Dynamics 365 for Customer Service

The post Power Tips: Dynamics 365 for Customer Service appeared first on Kylie Kiser.

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Kylie Kiser - News and learning from around the world of #MSDyn365

Microsoft Dynamics 365 News and Training. #MSDyn365 Microsoft Kylie Kiser Business Applications MVP

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