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Microsoft Dynamics 365 Customer Service: Latest podcast episodes

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

How AI and agents transform frontline work

Stay productive and connected with AI-powered experiences for frontline workers using Android and iOS devices to quickly sign in, manage tasks...

8 months ago

New reasoning agents: Researcher and Analyst in Microsoft 365 Copilot

Analyze data and research with expertise on demand, and automate workflows with intelligent agents in Microsoft 365 Copilot. Analyst thinks li...

8 months ago

Windows 365 Frontline updates: New shared mode

Provide tailored Cloud PC experiences for diverse workforce needs with Windows 365 Frontline. With shared mode, offer cost-effective, on-deman...

1 year ago

Microsoft 365 Copilot - Small Business Guide to Set Up Copilot

Take a look at how wave two of Microsoft 365 Copilot can specifically help your small business by leveraging the secure application of generat...

1 year ago

Episode 358 – Amazon spends $1 billion on Microsoft 365

In Episode 358, Ben and Scott talk about Ben's new Teams-certified Poly Sync, a new teleprompter Scott ordered, and Amazon's investment in Mic...

2 years ago

Episode 463 - OneStream's journey to Azure

This episode features an interview with Ryan Berry from OneStream, who shares insights into the company's journey to Azure and the benefits an...

2 years ago

Episode 317 – Microsoft 365 Groups (Conversations) Migration Pain

In Episode 317, Ben walks Scott through some of his trials and tribulations with migrating contents to and from Microsoft 365 Groups (Conversa...

2 years ago

Episode 446 - Security & L7 DDoS protection @ Edge, DNS Security, and Private DNS

Episode 446 of the Azure Podcast features Azure Networking Engineering Manager Abhishek Tiwari discussing the latest work done by his team to ...

3 years ago

Episode 267 – Microsoft 365 Compliance – Data Loss Prevention (DLP)

In Episode 267, Ben and Scott talk about some of the updates that have come to Data loss prevention (DLP) in Microsoft 365 and how you can lev...

3 years ago

Intelligent automation and the rise of microfactories, with Amar Hanspal

In this podcast episode, Amar Hanspal, the CEO and founder of Bright Machines, talks about the rise of microfactories and intelligent automati...

4 years ago

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