Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
If you work with Dynamics 365 CRM every day, you’ve likely faced this challenge: Two records for the same customer appear in your search resul...
How does this affect me? With this feature, Dynamics 365 Contact Center admins can now engage with customers in Australia, Belgium, Denmark, F...
As Microsoft’s Copilot becomes an integral part of the Dynamics 365 CRM ecosystem, understanding how users interact with it has become essenti...
Let’s face it—we’ve all been there. You’re chasing down a lead on WhatsApp, sending a follow-up via SMS, answering questions on live chat… and...
Sales teams using Dynamics 365 CRM have to frequently create new sales orders and invoices based on existing ones. Manually replicating each s...
1. What is Dynamics 365 Finance & Operations?Microsoft Dynamics 365 is a cloud-based business platform developed by Microsoft, which ...
As of April 1, 2023, the voice support channel in Dynamics 365 Customer Service is live in India and Switzerland. The post Customer Service v...
The field service industry has had to roll with the punches for the last couple of years. 2022 will be no different. The trends that be...
If you're looking to create a custom entity in Microsoft Dynamics 365 using SDK, this tutorial provides a step-by-step guide on how to do so. ...
Introduction Finding the right CRM for your business is critical to accomplishing your long-term strategic objectives. Microsoft has introduc...
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