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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Soluzione 2025 Review, Entering 2026 Determined

The year 2025 marked a significant milestone for Soluzione—we completed 14 years of building, learning, and growing. ...

11 days ago

Understanding the Roles of Salesperson, Sales Team, and Sales Manager in Dynamics 365 Sales

In Dynamics 365 Sales, the concepts of Salesperson, Sales Team, and Sales Manager are essential parts of the sales hierarchy and security mode...

3 months ago

Automate Multilingual Email Acknowledgments in Dynamics 365 with AI Builder Language Detection

Tired of manually responding to emails in different languages? If you’re using Dynamics 365 and your team receives customer emails in multiple...

4 months ago

Dynamics 365 Customer Insights – Journeys – Collect extra event attendee information without updating your data model

We are announcing the ability to collect extra event attendee information without updating your data model in Dynamics 365 Customer Insights &...

4 months ago

Best tool to Clean Dynamics 365 CRM duplicate data – No Outsourcing Needed!

Cleaning CRM data is essential; without it, slow CRM speed, reporting misleads, and customer engagement stalls. Businesses often struggle to i...

6 months ago

Dynamics 365 Business Central: How to check whether the current user has only the Microsoft 365 Plan in AL

Hi, Readers.Business Central users are assigned a Dynamics 365 Business Central license that allows them to view, modify and act on their busi...

7 months ago

Dynamics 365 Business Central: How to check BaseApp version via AL (Include First-party localization)

Hi, Readers.In Dynamics 365 Business Central: Countries/regions where Microsoft provides the regulatory compliance and other local functionali...

1 year ago

Configurable Copilot Summaries for D365 Field Service

If your organization is using Dynamics 365 Field Service, then you probably have seen the summarization feature for bookings and work orders. ...

1 year ago

Agile Selling with CPQ Add-on Software for Dynamics 365 – Three Key Takeaways

DealHub recently partnered with MSDynamicsWorld.com to host an expert panel discussing "How Agile Selling Transforms the Way Organizations Do ...

3 years ago

Power Apps Portals — Customer self-service portal: How to embed YouTube videos in Knowledgebase…

Section 1: Creating Knowledgebase Article:Continue reading on Medium »

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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