Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to use parent contacts for leads in real-time journeys forms. This feature will reach general availability on Se...
We are announcing the ability to create event portals with event and registration details using Power Pages in Dynamics 365 Customer Insights ...
Are you creating or designing emails inside Microsoft Dynamics 365 using the out-of-the-box editor? Then you must realize how limiting it actu...
I’m sure by now it hasn’t escaped anyone’s attention that Microsoft has been on an absolute roll when it comes to announcing agents—whether th...
When an organization using Dynamics 365 and wants to grow its business to the next level through systematic marketing practices, it typically ...
Introduction With growing market competition, small businesses need every advantage they can get to survive and thrive. One crucial aspectR...
In the world of Dynamics 365 CRM, Power Virtual Agents have proven to be indispensable tools for creating effective Copilots. Copilots can han...
If you want to effectively target the right audience across various industries, Microsoft Dynamics 365 CRM has got you covered. With the power...
Microsoft is constantly improving the reporting capabilities within Dynamics 365, and one of the latest features is the sales usage reporting ...
Within Microsoft's Omnichannel for Customer Service app with the voice channel we can use a Power Virtual Agent as an IVR BOT. Sometimes we wa...
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