Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to export audience segments and insights to popular ad platforms and other destinations in Dynamics 365 Customer...
Organizations often use multiple platforms to manage their operations. While Microsoft Dynamics 365 excels at customer relationship management...
The upcoming Microsoft Wave 2 2025 focuses on integrating AI capabilities through Copilot into everyday use. So, if you’re using Dynamics 365 ...
10.0.41 has got another new feature for customer prepayments against the sales order. There was a feature to record prepayment against sales o...
Within Microsoft's Omnichannel for Customer Service we can enable post-call surveys. I recently published a post explaining this feature. In t...
Microsoft Dynamics 365 CRM is an amazing solution for managing customer relationships. But as businesses scale, the amount of customer data in...
Since the latest version of project management tools, ‘Microsoft Project Operations,” is here, it succeeds Project Service Automation (P...
Starting from April 2023, Service health and Message Center will incorporate Dataverse and Power Platform in an effort to improve service heal...
Recently we saw a few of our agents were not receiving the calls/notification for incoming conversations. Apart from checking the Routing Diag...
After long period of in-activity in my blog, I’m back again to the blogging world to share my experiences about Dynamics CRM and related best ...
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