Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Dynamics 365 Business Central 2025 wave 2 (BC27) is generally available. New customers will automatically get the latest builds of Business Ce...
Articles in this series: Standard API for Dynamics 365 Business Central SaaS (Get, Post, Patch, Delete and Basic query parameters – filter, or...
Introduction In fast-paced, complex supply chain environments, ensuring product quality throughout the journey from supplier to customer...
When we make outbound telephone calls used Microsoft's Omnichannel for customer service a new dialer is now available. I will highlight its fe...
Streamlined workflows and enhanced productivity are crucial in world of business of today. Dynamics 365, combined with Power Aut...
No more Dynamics 365 Marketing. It merges with Dynamics 365 Customer Insights to become a single AI solution. The fusion results in two apps w...
Microsoft has recently added a new automated message to the voice channel within Omnichannel for Customer Service. In this post I will explain...
CRM software is used to manage all aspects of a business's interactions with customers, including sales, marketing, and customer servic...
Logging in to a Dynamics 365 Trial environment can result in a security prompt each time you attempt to sign in. These prompts are from Office...
How the Sales Module Can Improve Your Sales Numbers Dynamics 365 is Microsoft’s latest version of its business applications. The customer rela...
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