Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
In this podcast, host Gemma Milne chats with Liz Miller from Constellation Research about the importance of capturing the voice of the custome...
In a discussion with Thomas Wieberneit, CRM practitioner and Principal of aheadCRM, Gemma Milne explores the essential role that Customer Data...
Join Laurie Pottmeyer on this episode of M365 Voice, as she provides a firsthand account of her experience with Copilot, Microsoft's latest of...
Gerry Murray, a Research Director at IDC, joins Gemma Milne in a discussion about the evolution of digital selling and sales strategies in a h...
Join Gemma Milne in conversation with Shyam Sunder from PayiQ on the topic of super apps and how they are shaping the landscape of service del...
Sadaf Khan joins Evan and Russell to explain and talk about Service Reliability Engineering in the Azure engineering group. Media file...
In this podcast episode, Gemma Milne interviews Augusto Modigliani, Chief Marketing Officer at Beabloo, a company specializing in digital sign...
New capabilities for your frontline workers, including Windows 365 Frontline experience, Copilot in Dynamics 365 Field Service for more stream...
In this episode, hear from Yun Jung Choi, a PM in the Azure team, as she provides valuable insights about a feature of the popular App Service...
Qualify a lead, close a case, or walk into a renewal meeting fully briefed, all from the sales and service agents built into Dynamics 365. Ask...
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A curated digest of community blogs, product news, videos, and podcasts — delivered without the noise.
