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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Default Value vs. Current Value in Dynamics 365 CE: Key Differences

In Dynamics 365 CE (Customer Engagement), environment variables are used to manage configuration settings for solutions. When dealing with env...

5 months ago

{How to} Bring your own entity into the inbox on Dynamics 365 Customer Service

In this post, Malla Reddy Gurram (@UK365GUY) provides a step-by-step guide on how to bring your own entity into the inbox on Dynamics 365 Cust...

1 year ago

{Do you know} Create mulitple cases from email sent to multiple mailboxes in Dynamics 365 Omnichannel

If you're looking to create multiple cases from an email sent to multiple mailboxes in Dynamics 365 Omnichannel, this post has got you covered...

1 year ago

2024 Wave 1 Release Notes: D365 Customer Service

If you're a Dynamics 365 CX user, you'll want to keep an eye out for the 2024 Wave 1 release notes, which were recently published. In a series...

1 year ago

What is data migration in MS CRM and why is it important?

In this post, we'll explore the concept of data migration in MS CRM and why it's such a critical aspect of any CRM implementation. At its core...

1 year ago

Dynamics 365 Sales Forecasting with AI with AJ Ezzour

In this podcast episode, you'll be introduced to AJ Ezzour, a product manager in Dynamics 365 sales, and learn about AI-powered forecasting in...

2 years ago

Analysing & cleaning up storage space in Dynamics 365 CE

We will learn to analyse and clean up storage space in Dynamics 365 CE. Before we start, make sure to subscribe to CRM Crate so that you can s...

2 years ago

Announcing public preview of Auto Updates for Power Apps Dynamics CE

The public preview for app auto updates is now available for Power Apps and Dynamics CE, according to an announcement by Microsoft. This new f...

3 years ago

Applying UCI Styling to a FluentUI TextField component

If you work with Business Applications or Dynamics CRM/Dynamics 365 for CE/Dataverse, the year 2008 may ring a bell. Back then, the “UI ...

3 years ago

How to add products inside an opportunity in Dynamics 365 CE CRM Sales Hub App

In Sales Hub App in Dynamics 365 CE/CRM Sales Life Cycle, Opportunity management is an important concept. In Opportunity, you can associate pr...

3 years ago

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Microsoft Dynamics 365 Customer Engagement: Latest updates

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