Microsoft Dynamics 365 Customer Engagement: Latest updates

Microsoft Dynamics 365 Customer Experience Analyst : Deploy Copilot for Sales

Deploying Copilot for Sales involves integrating generative AI capabilities directly within Microsoft Dynamics 365 Sales and Microsoft 365 to ...

Role-Based Access Control for Document Security in Dynamics 365 CRM!

Storing data is easy, but managing access? That’s the real challenge One of the biggest concerns for businesses using Dynamics 365 CRM is cont...

What are Forms, Order Forms, and Fallback Forms in Dynamics 365 CRM?

Dynamics 365 CRM users interact primarily with forms to manage data, enter information, and navigate the system. Depending on business needs, ...

Microsoft Dynamics 365 Pros and Cons

Microsoft Dynamics 365 is a cloud-based software suite that offers a range of business applications such as ERP, CRM, and productivity tools. ...

SEARCH BY GUID IN DYNAMICS 365

Have you ever wondered if it is possible to search for a CRM record using its GUID in Dynamics 365? Well, the answer is both NO and YES. ...

Dynamics 365 Sales Accelerator with Swapnil Agarwwal

In this podcast episode, Swapnil Agarwwal talks about his role at Microsoft and the Dynamics 365 Sales Accelerator. He sheds light on how Sale...

Agile Selling with CPQ Add-on Software for Dynamics 365 – Three Key Takeaways

DealHub recently partnered with MSDynamicsWorld.com to host an expert panel discussing "How Agile Selling Transforms the Way Organizations Do ...

Improve One Touch Resolution rates with Microsoft Dynamics 365 Customer Service

First contact resolution (FCR) or One Touch Resolution rates serve as an important indicator of customer support success and is a crucial elem...