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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Dynamics 365 Contact Center – Use Desktop companion application

We are announcing the ability to use the Desktop companion application in Dynamics 365 Contact Center. This feature will reach general availab...

28 days ago

How Dynamics 365 Transforms Work Order Scheduling and Field Service Management?

How Dynamics 365 Transforms Work Order Scheduling and Field Service Management? Maulik Shah Tue, 04/15/2025 - 16:35 Body ...

2 months ago

Business Central 2025 wave 1 (BC26): Extend CardPageId on list and listpart pages (Support modification of CardPageID on PageExtensions)

Hi, Readers.The public preview for Dynamics 365 Business Central 2025 release wave 1 (BC26) is available. Learn more: Link. I will contin...

3 months ago

How to Configure Booking Status for Partial Work Order Completion? | Dynamics 365 Field Service

If your organization is using Dynamics 365 Field Service, you might encounter scenarios where a technician needs to partially complete a work ...

1 year ago

Associate/Disassociate plugin messages in CRM

In this post, originally from Rajeev Pentyala's blog on the Microsoft Power Platform, we explore the Associate/Disassociate plugin messages in...

2 years ago

AI Builder and Customer Service: 2023 New Features

The Dynamics 365 & Power Platform 2023 Release Wave 1 is here and it comes with a host of great new features and improvement...

2 years ago

Configure Azure Bastion for Dynamics 365 F&O VMs

We’ve been working with the F&O development VMs for a long time, specially Microsoft partners that need to be able to quickly and ea...

2 years ago

Dynamics CE integration with Logic Apps – A quick review…

Hi Folks, This blog post talks all about integration of your Logic apps to your Dynamics CE instance and it’s advantages. Lets get start...

2 years ago

Logs in Dynamics 365: not anymore!

Let’s talk about logs in Dynamics 365 Finance and Operations. And I don’t mean the built-in database logs we’ve had since th...

3 years ago

Creating a custom Translation API using Azure Cognitive Services in Dynamics 365

We will learn to create our own translation Web API using the Azure Cognitive Services and use it in Dynamics 365. Before we start, make sure ...

3 years ago

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