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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Customize OOB Subgrid to show records based on dynamic filter criteria

This post discusses how to customize Out of the Box (OOB) subgrid to display records based on dynamic filter criteria. By default, subgrids di...

1 year ago

Webinar: Supercharge Sales Teams with Maps integrated within Dynamics 365 CRM

Webinar: Supercharge Sales Teams with Maps integrated within Dynamics 365 CRM

6 months ago

Microsoft Dynamics 365 Dual-Write tips and tricks

Microsoft Dynamics 365 Dual-Write tips and tricks Pavel Thu, 01/18/2024 - 08:27 Body Since almost 4 years the Dual-Write...

9 months ago

How to- Enable Microsoft Team chats in Dynamics 365 Apps

Enabling Microsoft Team chats inside Dynamics 365 allows the agents/sellers to start a new chat from a record or connect an existing chat to a...

1 year ago

Connections in Dynamics 365. Should we still use them?

Connections in Dynamics 365. Should we still use them? Connections are very flexible and could be an option for some use cases. But most of th...

1 year ago

Powerful segmentation is coming to Dynamics 365 Sales.

Powerful segmentation is coming to Dynamics 365 Sales. When you are running marketing campaigns and leads are coming more than you can handle ...

1 year ago

How duplicate phone numbers for customers (contact/account) are handled in Voice Channel (Dynamics 365 Omnichannel for Customer Service)

Before we delve into different scenarios, few key points, we need to be aware of about Phone Numbers in Voice Channels. Voice Channel consider...

1 year ago

What Must Be Done To Create An Entity Relationship Diagram in Dynamics 365 Finance & Operations

This blog post walks you through the process of creating ERD diagrams and unpacking them with information about Dynamics 365 Finance & Ope...

2 years ago

Be prepared for ARC and SLA deprecation

As previously announced, Microsoft has deprecated the ARC (automatic record creation) rules and SLA (service-level agreements) items in...

2 years ago

Change State of record using Plugin in Dynamics 365 CE

To Change record status of dynamics 365 records use below code. Update your code accordingly to suit your business need. Hope this helps.

2 years ago

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