Microsoft Dynamics 365 Customer Engagement: Latest updates

Configuring Copilot by using Different End User Authentication for Actions

Copilot in Microsoft Dynamics 365 helps to streamline the sales process and close deals faster by reducing the time they spend usually on crit...

Improve cost-effectiveness by utilizing forecasting service in Dynamics 365 Customer Service.

Predict and manage support needs with forecasting in Dynamics 365 Customer Service  Forecast reports offer a structured way to predict su...

From Microsoft to global brands, Dynamics 365 Copilot is helping transform customer experiences across service, sales, and marketing

Six months ago, we introduced Microsoft Dynamics 365 Copilot, the world’s first AI Copilot natively built for customer relationship management...

Webinar: Microsoft Dynamics 365 CRM with Integrated Maps - a Combination for Success!

Location intelligence stands for the insights gained from visualizing and analyzing geospatial or geography-specific data. These insights when...

Learn how to Create a Contract in Dynamics 365 with DocumentsCorePack

Learn how we create and save a completed Master Service Agreement and Nondisclosure Agreement from our CRM using DocumentsCorePack. Transcript...

New chat sessions, new trainings, new e-book

Exciting news in the world of Power Platform! A new wave of chat sessions, trainings, and an e-book have been released. As someone who has wor...

Prioritizing Calendar within Microsoft Dynamics 365 CRM for an Optimized Work-life Balance!

The clock strikes 6 am and the alarm hits off loudly. Drowsily, Kelly shuts the alarm off before it disturbs his spouse’s sleep and wakes up t...

Business Central 2022 wave 2 (BC21) new features: Exclude temporary records when debugging record writes (“breakOnRecordWrite”:”ExcludeTemporary”)

Hi, Readers.The preview environment for Dynamics 365 Business Central 2022 release wave 2 (BC21) is available. […]

Uday Adhikari on The MVP Show

In this episode of The MVP Show, Uday Adhikari shares his journey from Nepal to the USA, his involvement in Microsoft Dynamics 365, and his pa...