Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.
The Copilot Studio community platform is set to receive a major upgrade, signaling exciting times for users of the platform. The team has been...
I recently came across a unique client need that they wanted to streamline the process of creating new email records in Dynamics 365 by having...
Recently, I along with 2 other Dynamics 365 champions (Kasun Pathirana and Subbiah) participated in a Hackathon in New Zealand where we develo...
Enabling Microsoft Team chats inside Dynamics 365 allows the agents/sellers to start a new chat from a record or connect an existing chat to a...
Let us continue our previous post, where we observed performance improvements by using User Multiplexing Now let us try making use of the xMul...
Delivering exceptional service is key for building customer preference and loyalty. But timely resolution can get challenging when fragmented ...
Well, it’s here – the 2023 Release Wave 2 has landed. Let’s take a look at some of the things that I’m excited to see ...
Of all the questions that customers have, one of the most common is how Microsoft continually delivers new AI innovations at a rapid pace. If ...
In today’s post, I want to talk about using Azure API Management (APIM) along Dynamics 365 Finance and Operations. Azure API Management ...
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