Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.
We are announcing the ability to integrate Microsoft Teams Town Hall into Dynamics 365 Customer Insights – Journeys. This feature will r...
We are announcing the Shift based routing feature in Dynamics 365 Customer Service. This feature enables unified routing to ensure that tasks,...
In Dynamics 365 Finance and Operations, the ‘select’ statement is commonly used to retrieve data from tables in the application's database. A ...
If you're looking for the latest updates in the world of Dynamics 365 and Power Platform, this monthly reading list for April 2024 is your go-...
This Power BI showcase focuses on analyzing CRM sales data, which is commonly found in platforms like Salesforce or Microsoft Dynamics. The ob...
In this insightful video, the speaker emphasizes the importance of understanding and knowing your stakeholders in the context of Dynamics 365 ...
Copilot (preview) for Dynamics 365 Customer Service provides the following features – To enable it, navgiate to Customer Service Admin Center ...
Generative AI has left its mark on computing, and it's only the beginning. The world of business applications will never be the same. The pos...
If you're working with Power Platform environments, it's important to have a good understanding of how to control and manage them efficiently....
There are industries like pharma, insurance, banking, and many more whose main business comes from on-field representatives. They are pillars ...
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