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Microsoft Dynamics 365 Customer Engagement: Latest updates

Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Enhance customer service with advanced prioritization

Efficient workload management is essential in customer service environments where diverse customer interactions flow through multiple channels...

2 months ago

Business Central 2025 wave 1 (BC26): Validate report layouts for errors as an admin (Check report layout without running)

Hi, Readers.The public preview for Dynamics 365 Business Central 2025 release wave 1 (BC26) is available. Learn more: Link. I will contin...

3 months ago

Free up Storage space – ActivityPointerBase and WorkflowLogBase (Dataverse / Dynamics 365)

Had shared the steps we had followed to reduce the storage space for one of our environments which was a copy of production below a few months...

8 months ago

Reset Auto Number Seed in Dynamics 365 Sales | Power Automate and Plugin Solution

If you're struggling to reset the Auto Number field seed in Dynamics 365 Sales, this blog post is for you. It provides guidance on how to rese...

1 year ago

Smart Org Chart (preview)

If you're a Dynamics 365 Sales user, you're probably aware of the org chart feature already available in the application. This feature allows ...

2 years ago

How to export all page field caption in Dynamics 365 Business Central (table 2000000202 “All Control Fields”) – Comparing Table Field Caption and Page Field Caption

Hi, Readers.In Dynamics 365 Business Central, pages are the main way to display and organize data. A page is defined in code as an object comp...

2 years ago

The Benefits of Using Dynamics 365 Customer Portal for Improved Customer Service and Business Growth

Dynamics 365 Customer Portal is a powerful tool that allows businesses to provide their customers with self-service access to information and ...

2 years ago

Debugging JavaScript in Your App: Power Tools for Developers

As a developer, debugging JavaScript in your app can be challenging, but luckily, the Power Apps/Dynamics 365 Developer Portal offers some pow...

2 years ago

Business Central 2022 wave 2 (BC21) new features: Verbose fields on bricks (New text line when view is Tiles or Tall tiles)

Hi, Readers.The preview environment for Dynamics 365 Business Central 2022 release wave 2 (BC21) is available. Learn more: Link. I will c...

2 years ago

Get Contacts/Customers Used In A Customer Journey In Dynamics 365 Marketing

This is going to be a very short blog as I am going to just reference my previous blogs to achieve a solution for this. I have talked about Cu...

5 years ago

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Microsoft Dynamics 365 Customer Engagement: Latest updates

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