Explore the realm of customer engagement with our curated collection of Microsoft Dynamics 365 Customer Engagement blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.
Copilot for Sales in Dynamics 365 Sales enhances the way sellers interact with customer data by intelligently surfacing insights and suggestio...
In the world of field service operations, recurring services and maintenance contracts are common. Whether you're managing HVAC servicing, IT ...
Today, we’re announcing the first price increase for Dynamics 365 Business Central in more than five years. The post New Microsoft Dynamics 3...
Most sales teams are managing CRM SMS conversations the wrong way! Sales teams today manage dozens of SMS conversations across Leads, Contacts...
Hi, Readers.The public preview for Dynamics 365 Business Central 2025 release wave 1 (BC26) is available. Learn more: Link. I will contin...
Are you using the voice channel of Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service)? If you are … you need to be...
Introduction: In today’s fiercely competitive business environment, customer service has transcended beyond just being a support functio...
Microsoft has announced the release of a new Asset Management mobile app designed for Dynamics 365 Supply Chain Management, which is now avail...
The Dynamics 365 Customer Service has introduced a new feature called Modernized Case Grids that provides relevant information about cases to ...
Smart cities are becoming the need of the hour, and this blog focuses on their increasing importance, as a growing population creates many cha...
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